Robinson Dental - January 2020

WAYLAND • 899 Reno Drive • Wayland, MI • 49348 269-509-4155 — COOPERSVILLE • 502 W. Randall St. • Coopersville, MI • 49404 • 616-384-4129

Dental Digest

Jan 2020

Our Dental Journey

OUR INTRODUCT ION INTO THE DENTAL INDUSTRY

We’ve had a few significant mentors along the way, including Jay Geier, Dr. Misch, and Dr Kois. Jay Geier taught us how to build a culture

We understand that every patient requires an individualized approach to care, which is why we pride ourselves on taking the time to get to know each one of our patients throughout their treatments. Giving this level of care is something we don’t take lightly, so we’ve committed ourselves to the craft.

around always putting the patients first. Additionally, Geier suggested that we adopt more convenient hours and hire more providers so we can provide a more personal approach. This created an environment where patients trusted

us, and it also reduced wait times. Geier never wavered in the quality of treatment either — he advocated for frequent team training in customer service and how to co-diagnose with patients. This enabled us to gain a better understanding of what the patient wants so they’re treated as an individual and not as just another mouth. And let’s not forget Dr. Misch, who literally wrote the book on implant dentistry. We

Scott studied biology at Albion College before receiving his

dental degree from the University of Michigan. During his time as a dentist, Scott has become a fixture of the dental community as a member of

the American Dental Association, Chicago Dental Association, Kent County Dental Society, Michigan Dental Association, and the Western Michigan District Dental Association. Over the years, Scott has done additional training in implant dentistry, orthodontics, and oral surgery.

trained with him for over 200 combined hours.

It’s from these amazing mentors that we know how to go the extra mile to provide our community with quality, accessible dental care for the whole family. We also believe strongly in giving back, which is why we started the Once Upon A Smile program to help local families get the dental care they need. When we’re not at the office, we’re parenting three wonderful kids: Hunter, Chase, and Peyton. In our free time, Beth loves reading, golfing, and skiing, while Scott loves anything to do with sports!

“It’s from these amazing mentors that we know how to go the extra mile to provide our community with quality, accessible dental care for the whole family.”

Beth studied at the University of Michigan for her entire academic career. Before earning her dental degree, she studied psychology. Not unlike Scott, she too is a staple of the dental industry as a member of the American Dental Association, Michigan Dental Association, and the Western Michigan District Dental Association. In her 10 years as a dentist, she has gained additional training in implant dentistry, Invisalign, OSHA, temporomandibular joint disorder (TMD) treatment, and ZOOM whitening.

Beth & Scott Robinson

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THE GREAT CANADIAN MAPLE SYRUP HEIST History’s Sweetest Theft

Maple syrup holds a proud place in the history and culture of Quebec, Canada. It’s also a big part of Quebec’s economy, with 72% of the world’s maple syrup produced in Quebec alone. Due to tactics employed by the Federation of Quebec Maple Syrup Producers (FPAQ), the NPR-backed podcast “The Indicator” estimates that maple syrup is valued at approximately $1,300 per barrel — over 20 times more than crude oil. The FPAQ controls the available syrup supply, never releasing enough maple syrup to meet demand, which increases the price. As a result, most of the world’s maple syrup is stored in various reserves. Between 2011 and 2012, a group of thieves decided to liberate the syrup from an FPAQ facility in Saint-Louis-de-Blandford, Quebec. Stealing syrup from Canada doesn’t sound as glamorous as stealing cash from a Vegas casino, but their plan could rival the plot of “Ocean’s Eleven.” At the FPAQ facility, syrup was stored in unmarked metal barrels and only inspected once a year. The heist, led by a man named Richard Vallières, involved transporting the barrels to a remote sugar shack in the Canadian wilderness, where they siphoned off the maple syrup, refilled the barrels with water, and returned the barrels to the facility. The stolen syrup was then trucked east to New Brunswick and south across the border into Vermont. Wisely,

the thieves sold their ill-gotten goods in small batches, avoiding suspicion from legitimate syrup distributors. In what is now known as the Great Canadian Maple Syrup Heist, thieves made off with 10,000 barrels of maple syrup valued at $18.7 million. This remains one of the most costly heists in Canadian history. Vallières himself became a millionaire and took his family on three tropical vacations in one year.

Unfortunately, the thieves got sloppy and stopped refilling the barrels with water.

When an FPAQ inspector visited the targeted facility in the fall of 2012, he accidentally knocked over one of the empty barrels. The inspector alerted the police, who would go on to arrest 17 men in connection to the theft, including Vallières himself. Police were then able to recover hundreds of barrels of the stolen syrup, but most of it was never recovered — likely lost to pancake breakfasts far away.

HOW MUCH HAS CHANGED IN 10 YEARS A Decade In Reflection

Every new year, Scott and I like to look back to see how much has changed. However, this year is a little different as we’re welcoming a new decade. We’ll be reflecting on what has changed this year and in the last 10!

we want to ensure we’re helping everyone we can in the community. It’s for this reason that we started doing Free Dental Day! It’s a full day of taking on same- day appointments to ensure anyone who needs proper oral care has the opportunity to get it. We’ve also gone all digital and no longer use radiographs. Instead of relying on impressions and malleable, uncomfortable tools for implants, we accomplish the same techniques with a computer and a camera. The research and ease of access to it is amazing. Now, with all the new research, patients are much more engaged

In 2009, our kids were only 2, 5, and 6, and over the years we’ve seen them mature into amazing young adults. My 16-year-old just started driving, so you can imagine the color my hair is going to be in a few months! When they were little, we watched over them

24/7, but now they all have grown into wonderful individuals with their own entire lives. They take all the new challenges they have to face in stride, like sports

in their oral care. This research is also leading to more advancements in oral health than ever before.

and their grades. We’ve also had to be more patient with them, as we know kids their age have a ton of pressure on them to excel in the classroom and on the field. To make sure we can all spend time together, we make it a priority to take family trips. We feel vacations are a great way to keep our family bond strong. On the professional side, we’ve grown so much, and technology has come full circle. We’ve been fortunate enough to expand our staff to meet the needs of our client base. It’s been so rewarding to see, as 2 RobinsonDental.org

For example, researchers have discovered more information about sleep apnea and its correlation to one’s overall oral health. Now, we’re able to supply services and products that help alleviate symptoms of sleep apnea for patients. Have there been any big moments in your last decade or year? Is there anything you’re looking forward to? Let us know next time you’re in the office! We love swapping parenting stories or geeking out over the latest technology!

Word Search

We’re dedicated to the needs of our patients, so much that we’ve tailored our core values to their treatment experience. When in doubt, we rely on these values to provide the best service to our clients and in turn, they’ve given us quite the reputation in the neighborhood. Fun Life is too short to not have fun. We believe that a smile is contagious, and when you’re having fun, you smile. And at Robinson Dental, everyone knows we’re all about beautiful smiles! We have an amazing practice with the best staff and patients, so it’s hard not to enjoy what we do! Community We believe in contributing to our community. The community is the sole reason we’re as successful as we are. Our local neighbors support us and we want to ensure we do our part to give back. We accomplish this through our oral health services and programs like Free Dental Day. Grateful We believe that it’s an honor to serve others and share our abilities with those in need. We’re so thankful for the dedication our staff has to our patients. Every one of them has stayed late, come in early, or gone the extra mile for a patient in need. Trustworthy We’re very honest and open with patients about what’s going on with their oral health. We have a lot of discussions with patients about their options and give them the choice of treatment. We want patients to be a part of the process because it’s about their health first and foremost. We will give them our opinion and weigh the pros and cons of each option. Teamwork No one is perfect, so we rely on each other and never judge one another. We achieve great things this way! The team is all about communication to ensure everyone has the resources needed to succeed. They use several tools to succeed, including Facebook and Skype. Our Core Values The Values We Live By

AQUARIUS CAPRICORN CELEBRATE CHAMPAGNE

FIREWORKS FREEZING JANUARY MIDNIGHT

PARTY RESOLUTION SNOW WINTER

Simple Pancakes MADE F ROM SCRATCH

Inspired by The New York Times

Everyone should be able to make pancakes without a boxed mix. This recipe is no-frills fantastic and can probably be made without so much as a trip to the grocery store. INGREDIENTS • 2 cups all-purpose flour • 2 tsp baking powder • 1/4 tsp salt • 1 tbsp sugar, optional

• 2 eggs • 1 3/4 cups milk • Unsalted butter or canola oil, to grease skillet

DIRECTIONS

1. Heat a griddle or skillet to medium-low. 2. In a mixing bowl, combine dry ingredients (including sugar if you like a sweeter

3. Add some butter or oil to the skillet. If the butter foams or oil shimmers, the temperature is correct. Pour in a pancake of any size, cooking until bubbles form, about 2–4 minutes. 4. Flip and cook other side for 2–4 minutes. Serve warm.

We work and live by these core values every day. Larry and Sue Philp had this to say about their dental experience:

pancake). In a separate bowl, beat eggs into milk. Gently stir the liquid ingredients into the dry ones. Mix only until flour is moistened. Clumps are fine.

Dr. Beth is a wonderful, caring dentist. We love the atmosphere at the office and the wonderful team.

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502 W. Randall St. Coopersville, MI 49404 RobinsonDental.org

PRST STD US POSTAGE PAID BOISE, ID PERMIT 411

Inside THIS ISSUE Our Introduction Into The Dental Industry The Sweetest Crime in History How Much Has Changed In 10 Years The Values We Live By Simple Pancakes From Scratch

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Helping Your Kids Make New Year’s Resolutions

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WI TH SIMPLE AND ACT IONABLE GOALS Help Your Kids Achieve More This Year With every new year comes an opportunity

Keep things simple and achievable. When your kids are forming their resolutions, their first attempts will probably be very broad. Statements like “I want to be more kind” or “I will try to help more around the house” incorporate good values but don’t include any actionable steps. Help your kids think of tangible ways to act on those goals. For example, if they want to be tidier, a good resolution might be for them to clean their room once a week or take responsibility for one household chore every day. Don’t do all the work for them. While it’s important for you to help your kids formulate their goals, be sure that you aren’t taking over. If they’re ultimately responsible for their resolutions, they’ll feel more compelled to keep them. Instead, suggest different goal areas they could improve, such as home, school, or sports, and let them elaborate. When it comes to creating habits, nobody is perfect, so even if your kids falter on their goals in the middle of February, don’t worry. The important thing is that you continue to encourage them every step of the way.

to reinvent ourselves or start down a new path toward self-improvement. Making resolutions is a big part of many families’ New Year’s traditions, and parents often have a desire for their kids to take part in that tradition when they’re old enough. Following through on resolutions is tough, especially for young children, but with your help, they can achieve their goals.

Practice what you preach. You are your children’s role model for almost

everything, including following through on New Year’s resolutions. So, ask yourself if you follow through on your own resolutions. When you proclaim that you will read more books or finally get a gym membership, do you actually try to do it? Your kids will assign as much importance to New Year’s resolutions as you do, so by sticking to your own commitments, you can help them stay on track too.

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