November 2019 Health Matters

The latest news on the health and wellness issues that matter most • November 2019 Health Matters

Paul Hiltz, NCH Opens a New Chapter With Ceo

After a long search, NCH Healthcare System has a new CEO. The interview process was conducted over several months and included top-quality candidates fromacross the nation, before landing on Paul Hiltz, FACHE, a health system veteran and believer in community institutions.

N CH hired the globally renowned search firm Russell Reynolds Associates to lead the executive search and had an independent search committee work together with Russell Reynolds to identify the best candidates that matched their criteria. The search committee included representatives from the community such as employed and independent physicians, and NCH board members. “The search began with 100 candidates,” says Board Member Kevin Beebe. “From there we whittled that talent pool down to 11. Then we eliminated five candidates – that was the quarterfinals – and then we got it down to the semifinals with two people. Of course, Paul was the choice.” Hiltz has over 25 years of experience in the health industry, and previously served as CEO of Mercy Medical Center in Canton, OH before moving to Naples. Although Hiltz’s official first day at NCH was on September 3, 2019, he already visited the community and toured all three campuses in early August for multiple meet-and- greet receptions with NCH staff, a medical staff meeting, and a press conference with members of the local media. Hiltz is bringing his “C’s” approach (Community, Collaboration, Connection) to Naples and will lead NCH into a new era of collaboration with the community. “The collaboration piece is something that I've built into my career,” says Hiltz. “I just was speaking with a couple of the physicians and I said, ‘Look, the good administrators are servant leaders. They work for the clinical staff. They try to make things easier.’ My intention would be to make this organization a great place to practice medicine, a great place to work, including practicing nursing as a profession, and a great place to be a patient. If we as a team treat each other like family, and we treat our patients like we would want our family members treated, and if we treat the organization as our home, then we're going to win.”

Hiltz puts his “C’s” to work in everything he does. While in Ohio, Hiltz and his wife, Kris, were part of community non-profits and charitable organizations, and they expect to do the same in Naples. Kris Hiltz also has a heart for philanthropy and has spent her career serving others through volunteering organizations. Hiltz puts a high level of importance on collaboration and connection and plans to lead NCH through transparency and openness with all staff and community members of Naples. “I think one of the things that's vitally important in healthcare right now is that notion of being connected to the community, because healthcare is a team sport, for sure,” says Hiltz. “You can't do everything inside the four walls of a hospital. It has to be connected to the public health agencies and other community partners. I'll be building on the great connections NCH already started with. Those are some of the things that I think would be a hallmark of our working together. If we can do that, I think we've got a wildly successful future.” “We’re going to be moving NCH into the Leap Frog A, to the CMS 5-star, and other publicly reported metrics that verify we are, in fact, one of the best in the country.” In addition to improving the public metrics of NCH, Hiltz plans on implementing a “pluralistic approach” to administration that focuses on better relationships with on-staff physicians as well as the independent physician community, nurses and technicians. Hiltz believes that NCH has an amazing advantage when it comes to relationships put in place throughout the community and wants to continue improving those efforts through philanthropy, fundraising and development. In addition to his personal mantras, Hiltz’s vision for NCH draws directly from the Naples Community Hospital mission. This statement has made NCH a leader in the community for years, and Hiltz sees it as a cornerstone for moving forward. “I love the mission that NCH has here to help people live longer, healthier, happier lives. I think we, as a team, if we can build these relationships in our community, we're going to have a lot more fun,” says Hiltz. “We're going to do a better job of taking care of our community.” What does the future of NCH look like? Hiltz has some ideas.

This introduces another “C” of the Hiltz philosophy–the one that impacted NCH the most.

“When talking about the C’s, there’s actually one that’s more important – and that’s Care,” says Hiltz when speaking specifically about NCH. “In the homework that I did on what is done here at NCH, the care delivered is just phenomenal. Speaking with some of the staff, what I know is they're really passionate about delivering world-class care to patients.”

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