Tech Expo Brochure 2022

2022 September 30 - October 1, 2022 DeVos Convention Center 303 Monroe Ave NW Grand Rapids, MI

SCHEDULE OF EVENTS

PACKAGE COMPARISON TECH EXPO

In-Person Attendee Package

In-Person Add-on Spouse

Saturday Add-on Casino Night

FRIDAY, SEPTEMBER 30, 2022

per person per person $169 $69 $59 per person

Registration and Credential Pickup Opens DeVos Convention Center, Main Lobby

10:00 a.m.

Trade Show Access

Friday Membership Day Seminars*

1:00 p.m. - 5:00 p.m.

Membership Only Seminars DeVos Grand Gallery A-F

*Members only

MEMBER EXCLUSIVE

Friday Night - Dinner

Friday Night - 2 Drink Tickets

Trade Show and Welcome Reception DeVos Exhibit Hall C

5:00 p.m. - 9:00 p.m.

Saturday Morning Coffee & Pastries

Saturday Lunch

SATURDAY, OCTOBER 1, 2022

In-Person Training Classes (64 options)

Registration and Credential Pickup DeVos Convention Center, Main Lobby Coffee and Assorted Pastries DeVos Exhibit Hall C Trade Show DeVos Exhibit Hall C

Prizes/Giveaways on Trade Show Floor

6:30 a.m. - 3:00 p.m.

Product Rebates (Service Dealer Exclusive)

7:00 a.m. - 9:00 a.m.

Casino Night - 2 Drink Tickets

Casino Night - Appetizers

7:00 a.m. - 1:30 p.m.

Casino Night - Mock Gambling

Casino Night - Music & Dancing

Prize Drawings DeVos Exhibit Hall C Class Block 1 Buffet Lunch DeVos Ballroom AB Class Block 2 Casino Night DeVos Ballroom AB

8:30 a.m. - 11:30 a.m.

Casino Night - Prizes

11:00 a.m. - 2:00 p.m.

12:00 p.m.

1:30 p.m. - 4:30 p.m. 6:00 p.m. - 9:00 p.m.

Servicing Store No:

Account No:

TABLE OF CONTENTS

ENGINE DIAGNOSTICS Broken Cars: Dealing with the Hard Jobs...........................................................................................................................................................................25 Diagnosing Modern Valve Actuation Systems...............................................................................................................................................................25 Engine Mechanical Diagnosis with Electronic Equipment................................................................................................................................25 Light Diesel Engine and Performance for the Gas Technician..........................................................................................................................15 MisfireDiagnostics......................................................................................................................................................................................................................................25 Rising Star Engine Performance....................................................................................................................................................................................................15 FUEL DELIVERY CRD and GDI Similarities and Differences........................................................................................................................................................................26 Fuel Trim Wins: Diagnosing Fuel Control Monitors..................................................................................................................................................26 "Top Fuel" Diagnostics: Advanced Tips for SFI and GDI.........................................................................................................................................27 HD BRAKES The Complete Brake Job and its Impact on Vehicle Uptime: Parts 1 & 2..................................................................................................16 HD ELECTRICAL Diagnostic Data Analysis: HD Exhaust Aftertreatment Parts 1 & 2...............................................................................................................27 Electrical Diagnostic Fundamentals: Diagnostic Strategies Beyond the Basics Parts 1 & 2...................................................16 HVAC Basic Air Conditioning.............................................................................................................................................................................................................................16 Keep Your Cool with 1234yf.............................................................................................................................................................................................................27 HYBRID SYSTEMS BEV, HEV and 48 Volt Systems..................................................................................................................................................................................................28 HybridDTCs........................................................................................................................................................................................................................................................28 Hybrid Vehicles Service and Diagnostics..............................................................................................................................................................................28 SHOP MANAGEMENT The Mindset of a High-Performance Shop Owner.................................................................................................................................................8 Getting the Most from Your Training Investment....................................................................................................................................................9 Service Writer Chassis.................................................................................................................................................................................................................................7 The Ultimate Marketing Plan: Your Step-by-Step Guide to Endless Car Count..............................................................................8 Winning Over the Difficult Customer......................................................................................................................................................................................7 Creating Value in Everything You Say, Do, and Sell..................................................................................................................................................7 What Drives Women?.............................................................................................................................................................................................................................9 SHOP PROGRAMS Are you Certified to Use the Most Powerful Tool in Your Shop?..................................................................................................................10 Mitchell 1 - Manager SE Top Shop Best Practices.......................................................................................................................................................10 MyPlace4Parts Bootcamp.....................................................................................................................................................................................................................9 What's New with Mitchell 1.................................................................................................................................................................................................................10 TRANSMISSION DIAGNOSTICS Transmission Diagnostics for Non-trans Technicians..................................................................................................................................................28

AUTO BODY Body Shop Financials................................................................................................................................................................................................................................19 Building an Apprenticeship Program for Collision Centers..................................................................................................................................20 ColornetTraining.............................................................................................................................................................................................................................................19 Color Theory, Color Proofing and Difficult Colors........................................................................................................................................................19 Who Pays for What.....................................................................................................................................................................................................................................19 BRAKES Brakes: Diagnostics and Service Updates............................................................................................................................................................................13 CHASSIS Diagnosing Modern Suspension Systems...........................................................................................................................................................................20 DRIVABILITY DIAGNOSTICS Advanced Drivability Diagnostics.................................................................................................................................................................................................30 Domestic Drivability Diagnostics..................................................................................................................................................................................................20 Using Current Probes to Diagnose Drivability Dilemmas....................................................................................................................................20 ELECTRICAL ABC's of Electrical Systems................................................................................................................................................................................................................14 ADAS (Advanced Driver Assist Systems)................................................................................................................................................................................21 Electrical Meters and Applications and Understanding.........................................................................................................................................14 Fundamentals of Starters and Alternators..........................................................................................................................................................................13 Hands-on Electrical: Parts 1 & 2.................................................................................................................................................................................................14 Maximizing Your Multi-Meters and Powered Probes...............................................................................................................................................13 ELECTRICAL DIAGNOSTICS Body Electrical...............................................................................................................................................................................................................................................22 Ford EcoBoost...............................................................................................................................................................................................................................................22 ElectricalDiagnostics................................................................................................................................................................................................................................22 Electronic Power Assisted Steering.............................................................................................................................................................................................21 Immobilizer and Anti-Theft System Diagnostics.............................................................................................................................................................23 Lab Scope Diagnostics............................................................................................................................................................................................................................23 Push Button Start Systems...............................................................................................................................................................................................................23 Smart Charging Systems........................................................................................................................................................................................................................21 Taking a Peak with Pico.......................................................................................................................................................................................................................22 EMISSIONS "Cat Food" Science: Diagnosing Catalytic Converters and Wide Band 02 Sensor DTCs...........................................................24 Diesel Exhaust Gas Aftertreatment Systems..................................................................................................................................................................23 Evaporative Emissions Diagnostics...........................................................................................................................................................................................24

SHOP MANAGEMENT Service Writer Chassis 10/1/22, 8:30am - 11:30am Class #118, DeVos Grand Gallery C

Winning Over the Difficult Customer 10/1/22, 8:30am - 11:30am Class #102, Amway Ambassador East Ever had a really incredible day destroyed by a customer? Yes, you know the one. These situations disrupt business, affect the work environment, and suck all the energy out of you. It is a tough job to be helpful and provide great customer service when a guest is confrontational, unreasonable, or over demanding. Let us not overlook the impact on your store’s profits. Many times, these situations result in performing work for no pay, refunds or even a lost customer. And do not forget your reputation is at risk. In this course, you will learn techniques to identify the “difficult” customer early. Discover creative ways to cope with guest’s demands and complaints. Gain strategies to resolve complaints quickly — and to everyone's satisfaction. Repair broken relationships with guests that might otherwise been lost forever. No longer be challenged with difficult customer interactions and enjoy work with less stress and fewer frustrations. Presented By: Haas Performance Consulting Speaker: Bill Haas

This course enhances the skills of the service professional working as the interface between the customer and the business, with a focus on a light technical overview of a vehicle’s steering and suspension system. Effective customer communication and selling skills are highlighted throughout. Emphasis is placed on practicing the 4C model (concern, cause, correction and consequence). Several role play exercises will take place during the course so attendees can practice and hone their skills. After completing this course, the student will have the knowledge to: professionally communicate the corrective action for servicing a vehicle’s steering and suspension system and the benefits of replacing steering and suspension components with premium parts.

ALL ATTENDEES SKILL LEVEL

Presented By: DRiV Speaker: Dave Cerveny

Creating Value in Everything You Say, Do, and Sell 10/1/22, 1:30pm - 4:30pm Class #202, Amway Ambassador East Turn those calls into valuable conversations, ask powerful questions, solve their problems, and capture new business. Be prepared to present a value that nobody can compete with. Never feel pressured to discount or price match again and avoid price base selling when you utilize powerful questions, become a better listener, create presentations to help communicate your value, and differentiate your solutions. Presented By: Haas Performance Consulting Speaker: Bill Haas

SHOP MANAGEMENT

SHOP MANAGEMENT What Drives Women? 10/1/22, 1:30pm - 4:30pm Class #204, Amway Gerald R. Ford Room

Getting the Most From Your Training Investment 10/1/22, 8:30am - 11:30am Class #104, Amway Gerald R. Ford Room You’ve decided to invest time and money in training - now what? This session is geared to help managers and advisors gain a new understanding of the commitment and dedication it takes to reach higher production levels, thus increasing customer satisfaction and retention. Take your career or shop to the next level as we discuss the following topics: making training part of your culture, how to motivate yourself and/or your team to learn and try new processes, how to increase your productivity and efficiency, how to get more 5-star reviews, accountability processes to sustain your growth, and much more!

The Mindset of a High-Performance Shop Owner

The Ultimate Marketing Plan: Your Step-by-Step Guide to Endless Car Count

10/1/22, 1:30pm - 4:30pm Class #201, Amway Atrium

10/1/22, 8:30am - 11:30am Class #101, Amway Atrium

Women have a direct influence on over 85% of purchases made in America and spend over $300 billion on cars and mechanical services each year! You and your team will learn how to cater to your largest demographic. This session will impact shop owners, managers, and service advisors, and may even benefit their home lives. Conference guests will enjoy this course too! You will learn: What motivates women to buy (it’s not what you think), how to create an environment that shows women they are a priority, why over 85% of female clients reported some level of dissatisfaction, how to set realistic expectations to overcome your cus- tomers’ top two complaints, simple 8-step process that will increase production and reduce buyer’s remorse, and much more! When you meet the expectations of women, you will exceed the expec- tations of everyone!

What would your life be like if you had unstoppable self-confidence? How much more could you accomplish? What would you change about your life? How much more influence would you have with your employees and in the world around you? How much better about yourself would you feel if you could eliminate all of that procrastination that comes from second-guessing everything and finally break free from whatever holds you back from moving forward as quickly as you would like? Together we’ll uncover those hidden negative habits that have been sabotaging your success and show you how to replace them with the right habits, daily rituals, and actions that will help you achieve higher goals this year. If you’ve ever heard Ron speak before, you know that this will not be a woo-woo, join-hands-and- sing-Kumbaya kind of presentation. Rather, this will be a no-holds-barred, tell-it-like-it-is journey through exactly what it takes to achieve more in your life, be more persuasive, and be a better father, mother, and partner.

Ron Ipach (aka Captain Car Count) is going to cut through all the clutter, confusion, myths, and hype of marketing in a digitally dominated age. He's handing you his step-by-step, proven marketing plan that’ll keep your shop filled with only the highest-quality customers all year long. No stone will be left uncovered - social media, texting, direct mail, websites, email, Google, Facebook, YouTube, and more. He will detail the best uses for all of these tactics so you can choose which strategies will work best for your unique situation. By the end of this 3-hour presentation, you’ll know exactly which prospects to target with your advertising, how to attract their attention, which messages and offers work best, how to effectively fill your appointment book, and how to keep your best customers coming back again and again utilizing Ron’s proven Iron Cage™ Marketing System.

Presented By: SW Service Solutions Speaker: Sally Whitesell

MyPlace4Parts Bootcamp 10/1/22, 8:30am-10:30am Class #122, DeVos Chase Boardroom SHOP PROGRAMS 10/1/22, 2:00pm - 4:00pm Class #222, DeVos Chase Boardroom MyPlace4Parts is the industry’s easiest and most comprehensive online ordering tool. It is a system that is replete with features, some of which you might not be familiar with. This course will show you the powerful tools available including shortcuts, cheats, and best practices to help you get the most out of MyPlace4Parts and Auto- Wares. You can attend one session or the other.

Presented By: SW Service Solutions Speaker: Sally Whitesell

Presented By: Repair Shop Coach Speaker: Ron Ipach

Presented By: MyPlace4Parts Speaker: Mike Hellenberg

Mitchell 1 - Manager SE Top Shop Best Practices 10/1/22, 8:30am - 10:30am Class #128, DeVos River Overlook F This session is designed to help shops streamline daily workflow processes by utilizing best practices and time-saving tips with Manager SE. We will provide attendees with useful ideas for configuring Manager SE for the way they do business. Our cloud-based shop reports extends the ability to review shop activity from anywhere. SHOP PROGRAMS

Are you Certified to Use the Most Powerful Tool in Your Shop? 10/1/22, 8:30am - 10:00am Class #129, Amway Kendall Room Customer Communication is Clutch! This tool allows you to encourage or discourage customers to visit your shop and vote with their wallets. Even if you are speaking a different language, if you have this one thing, they will still buy from your shop. Learn these quick easy methods for increasing your car count and attracting your preferred customer.

Presented By: Mitchell 1 Speaker: Tim McDonnell

Presented By: Kukui Speaker: Connor Tracy

What's New with Mitchell 1 10/1/22, 2:00pm - 4:00pm Class #228, DeVos River Overlook F

Get a comprehensive update on the newest user-requested features in Mitchell 1 products. Manager SE supports message center texting, performing ProSpect DVI on mobile devices, and a few other surprises! Get the scoop on Manager SE Truck Edition for Class 4-8 trucks and learn about Fleet portal integration and VMRS codes in Truck labor. Now, SocialCRM shop marketing platform has texting campaigns and online appointments and are working closer than ever with Manager SE.

DID YOU KNOW?

Presented By: Mitchell 1 Speaker: Tim McDonnell

600+ INDIVIDUALS ATTENDED CASINO NIGHT IN 2020

BRAKES Brakes: Diagnostics and Service Updates 10/1/22, 8:30am - 11:30am Class #106, Amway Haldane This course is designed to enhance the technician’s ability to properly diagnose

ELECTRICAL

Maximizing Your Multi-Meters and Powered Probes 10/1/22, 1:30pm - 4:30pm Class #214, DeVos Gallery Overlook G This course is for the Rising Star/Future Star Technicians in your shop. If the last course you had was in vo-tech or technical school, then this course is for you! This is not a theory course. Rather, we will show when to perform a specific test for a specific problem. Our instructions are clear and concise keeping shop productivity and efficiency in mind. Testing methods covered: Backprobing vs. piercing vs. scan tool readings; sensor reference, signal, and ground; battery SOC and charging; parasitic drain with amperage; voltage drop vs. available voltage; when to test using duty cycle and frequency; when a test light is faster; dealing with mA and k-ohms; and when to use DCV or ACV.

automotive and light truck braking systems. A review of ABS operation, related components, and base brake tips helps to reduce diagnosis time and comebacks. An understanding of measurements of run out and parallelism will help reduce customer complaints. This course discusses application, operation, diagnosis and bleeding. Helpful tips for system diagnosis, either with or without scan tools, are provided.

ENTRY/ INTERMEDIATE SKILL LEVEL

Presented By: Macomb Community College Speaker: Gordan Lee

Presented By: ATEC Automotive Speaker: Phil Eng

Fundamentals of Starters & Alternators 10/1/22, 1:30pm - 4:30pm Class #223, DeVos River Overlook A This course begins with a dive into voltage drop and how it effects each system's operation supported by a brief discussion of Ohm’s Law. We will explore the different types of starters, how they function, and common failures. This course will also cover a brief overview of start stop systems, then move into the do's and don'ts of basic system operation of alternators. Finally, common failures and how to prevent them will be discussed.

Presented By: BBB Industries Speaker: Duane Dozier, ASE Master Tech

The ABC's of Electrical Systems 10/1/22, 8:30am - 11:30am Class #124, DeVos River Overlook B ELECTRICAL

ENGINE DIAGNOSTICS Rising Star Engine Performance 10/1/22, 8:30am - 11:30am Class #114, DeVos Gallery Overlook G

LIMITED TO Both Sessions 30 REGISTRANTS

Hands-on Electrical: Part 1 10/1/22, 8:30am - 11:30am Class #107, Amway Thornapple

Light Diesel Engine and Performance for the Gas Technician 10/1/22, 8:30am - 11:30am Class #103, Amway Governor's Room The course is designed to introduce the gasoline technician to light diesel engine and performance repairs. The ideal student does not currently work on the light duty diesel vehicles but would like to expand their knowledge base in this area. Highlights include: similarities between direct- injection gasoline and diesel engines, maintenance and care of diesels, exhaust after-treatment, codes/ PIDs and monitor diagnosis, and no-code diagnosis. Case studies will be used to highlight current repair concerns. Presented By: Macomb Community College Speaker: Curt Ward

This course is designed to enhance the technician’s ability to diagnose electrical systems. You may bring your own DVOM (Digital Multi- Meter). If you do not bring one, we will have some available for you to use. You can attend one or both sessions. What we'll cover: • Basic electrical diagnosis • Discuss the operations and diagnosis of relays and relay circuits • How to use a multimeter • Proper electrical probing • Hands-on testing of basic electrical systems, relay testing, and diagnosing • Voltage drop introduction • Electrical schematics (interpreting and reading) Hands-on Electrical: Part 2 10/1/22, 1:30pm - 4:30pm Class #207, Amway Thornapple This course is designed for those with an electrical background but would like a review on using a DVOM, wiring schematics, or how a relay works. This course will use simulation boards that you will build, test, and use to diagnose electrical circuits. This course will be about 80% hands-on. You can attend one or both sessions. We will diagnose the following faults: • High resistance in a circuit • Perform voltage drop testing • Relay circuits • Open circuits • Short circuits Presented By: Macomb Community College Speaker: Kurtis LaHaie

Understanding how circuits are built and components function are key in any system. This course starts right at the components and works outward from the power sources to understand the road map traveled to and from. This course is designed to help a beginning technician navigate on their electrical diagnostic training path. Highlights include: components and their operation, batteries and operation, circuit types and the flow, reading and using a wiring diagram, and basic starter and alternator function. Presented By: BBB Industries Speaker: Brandon Macklenar, ASE Master Tech Electrical Meters Applications and Understanding 10/1/22, 1:30pm - 4:30pm Class #206, Amway Haldane Discover the full potential of a DVOM, DMM, or whatever you call the electrical meter. It is a lecture and hands-on course, so bring your multi- meter. Meters provided to the first 50 registrations and presented as a gift after completion. What we'll cover: • Understanding meter proper hookups • Manual and auto ranging of the meter • How not to blow a meter fuse • Kilo volts, millivolts, microamps, milliamps, mega, and kilo ohms Presented By: Macomb Community College Speaker: Dan Claus

We’ll give you a clear path between no crank and crank no start, as well as misfires and low power. Now is the time to learn the order and easy diagnostic procedures: power balance (without smoking the computer), compression, wet compression, leakage, running compression, and back pressure. We'll also cover why you should own a simple spark tester and noid light. Also included is how to handle lean and rich fuel trim. You’ll walk away with useful knowledge and a clear understanding of how to attack a base engine or performance issue!

Presented By: ATEC Automotive Speaker: Phil Eng

HANDS ON

FREE ITEM

HANDS ON

HD BRAKES

Electrical Diagnostic Fundamentals: Diagnostic Strategies Beyond the Basics Part 1 & 2 Part 1 HD ELECTRICAL

The Complete Brake Job and its Impact on Vehicle Uptime: Part 1 & 2 Part 1 10/1/22, 8:30am - 11:30am Class #100, Amway Emerald Room A Vehicle downtime is the biggest enemy of a productive and profitable fleet of commercial vehicles. Through the years, few things have impacted the ability to service contracts or accounts more than having vehicles in a service bay rather than on the road. It is often the overlooked maintenance, or a desire to get back on the road faster, that cause a vehicle to be down unnecessarily, impacting company goals. In this course, we will explore the importance of proper and complete brake repairs in the commercial sector to increase vehicle uptime and production for your fleet. Part 2 10/1/22, 1:30pm - 4:30pm Class #200, Amway Emerald Room A

Part 2 10/1/22, 1:30pm - 4:30pm Class #209, DeVos Gallery Overlook B

10/1/22, 8:30am - 11:30am Class #109, DeVos Gallery Overlook B

Take your electrical fundamentals to a new level with this diagnostic strategy course. We will demonstrate how to maximize the basics of electrical diagnostics when facing the most difficult failure. Walk away with an understanding of how to apply the rules of electrical concepts in a nontraditional manner and solve difficult electrical failures. We will focus on off highway examples while stepping you through a winning pathway to repair. Bring an open mind and be prepared to team up with a top-level field service technician instructor. Presented By: Advanced Diagnostic Consulting Speaker: Brent Delfel

Presented By: Meritor Speaker: Justin McCoy

2 PART SERIES

HVAC Basic Air Conditioning 10/1/22, 1:30pm - 4:30pm Class #203, Amway Governor's Room

DID YOU KNOW? $35,000+ AWARDED IN PRIZES AND SWAG

This session will cover basic air conditioning concepts, explain common terminology, and review basic diagnostics including pressure and temperature. This session is designed for the entry-level technician with little to no experience in automotive air conditioning systems. Presented By: Macomb Community College Speaker: Curt Ward

AUTO BODY Colornet Training 10/1/22, 8:30am - 11:30am Class #132, Amway Pearl Room

Who Pays for What? 10/1/22, 8:30am - 11:30am Class #130, Amway Vandenberg A

Colornet is Axalta’s paint formulation software that offers so much more than looking up formulas and assisting in color proof. Beyond the basics of formulation, Colornet will help improve painter’s paint usage efficiency and help minimize waste. Understand the benefits of cost tracking within Colornet, how paint labor hour is used to measure painter efficiency, and how to connect Colornet to an appropriate management system. Learn how to set up initial inventories, use Kan Ban cards for dry goods, and create and receive purchase orders. Other tools will be shown including color coach, reports, color documentation, SDS and TDS, fan deck documentation, bulletins, and color surveys.

Get real world responses to who is paying for what in the collision industry. Mike Anderson will summarize results from his nationwide surveys “Who Pays For What.” This course will help you understand what you are doing for FREE while others are getting paid for the work they perform. Believing that “nobody is charging for that” is simply not true. Learn the facts!

INTERMEDIATE/ ADVANCED SKILL LEVEL

Presented By: Collision Advice Speaker: Mike Anderson

Body Shop Financials 10/1/22, 1:30pm - 4:30pm Class #230, Amway Vandenberg A

Presented By: Axalta Speaker: Colornet Trainer

Most business owners understand the income statement and balance sheet, but what is the purpose of the statement of cash flows? This course will examine what the statement of cash flows is, how it works, what its benefits are, and how a business owner or manager can use it to analyze their business. This course will shed some light on this little used yet informational financial statement using isolated examples of business activity.

Color Theory, Color Proofing, and Difficult Colors 10/1/22, 1:30pm - 4:30pm Class #231, Amway Vandenberg B Our highest rated course offered by Axalta has been condensed into a 3-hour session that covers color theory, analyzing color, and proper tinting techniques to achieve blendable match. Highlights include: learning how surface prep and application techniques are part of successful color match; how to improve overall time with proper color retrieval techniques using electronic color tools; and learning how to create a special color library in Colornet for quick color retrieval. This course will help all painters improve color match process and ability.

Presented By: Collision Advice Speaker: Mike Anderson

DID YOU KNOW? 80+ PARTICIPATING SUPPLIERS

Presented By: Axalta Speaker: Bob Winters

AUTO BODY

Domestic Drivability Diagnostics 10/1/22, 8:30am - 11:30am Class #105, Amway Grand View In this case study based course, we will discuss a variety of diagnostic techniques used to solve a mix of difficult drivability problems found on GM, Ford, and Chrysler vehicles. Case studies are tremendous educational tools which can be used to explain system theory, specific testing techniques, and data interpretation in a real world environment. Scan data interpretation and scope usage, along with a common sense approach will be highlighted throughout this session. DRIVABILITY/ DIAGNOSTICS

ELECTRICAL

Building an Apprenticeship Program for Collision Centers 10/1/22, 8:30am - 11:30am Class #131, Amway Vandenberg B In today's challenging collision technician market, where it has become increasingly difficult to find qualified technicians, we will share options to improve your success. An apprentice program, when properly implemented, could be the key to successful technician advancement in your repair processes. Learn how to hire, train, and properly tool people to becoming highly efficient and productive technicians for your facility. Don't just wait for technicians to show up at your door - go find the right people and train them to be successful. A small investment now can produce a large return later. Join us to find out how!

Advanced Driver Assist Systems (ADAS) 10/1/22, 8:30am - 11:30am Class #126, DeVos River Overlook D Join us for this 4-part series in a single 3-hour course! Part 1: In order to repair an ADAS fault or calibrate the systems, an understanding of the components and system operation is required. Part 2: We will discuss how each manufacturer has their own unique component configurations. One manufacturer may only use a forward facing camera for adaptive cruise control (ACC) while another uses the forward facing camera combined with a long range radar sensor to achieve similar results. Part 3: We'll discuss the repair process of faulty, damaged, replaced, and repaired components. We will also cover when ADAS systems and components need to be calibrated. Part 4: We will describe calibration processes using the Bosch DAS 3000 fixture, SCT 815 stand prismatic reflector and the ADS 625 scan tool. We will also cover the differences between static and dynamic calibration processes.

Electronic Power Assisted Steering 10/1/22, 1:30pm - 4:30pm Class #224, DeVos River Overlook B This course covers common diagnostic procedures to verify the vehicle can support the electrical demands of the EPAS systems. It also covers the different versions of EPAS systems, as well as the components that support providing inputs to the control module. Highlights include: Module software update requirements, system operations, component functions, supporting components, diagnostics, and common issues associated with EPAS Systems. Presented By: BBB Industries Speaker: Brandon Macklenar, ASE Master Tech

Presented By: Pro-Tech Auto Speaker: John Thornton

Presented By: Auto-Wares Speaker: Ken Haswell

Smart Charging Systems 10/1/22, 8:30am - 11:30am Class #123, DeVos River Overlook A ELECTRICAL DIAGNOSTICS

Using Current Probes to Diagnose Drivability Dilemmas 10/1/22, 8:30am - 11:30am Class #119, DeVos Grand Gallery D Inductive current probes have been around for years - even the venerable VAT40 charging/ starting systems tester had one! Current probes use induction and “clamp” around a wire which gives us a non-intrusive method of viewing current flow in a circuit. They are incredibly powerful diagnostic instruments when coupled with the modern DSO or lab scope. Case studies will support some interesting approaches to unique diagnostic dilemmas. One is only limited by imagination and creativity when it comes to this affordable and often under-appreciated tool.

CHASSIS

Diagnosing Modern Suspension Systems 10/1/22, 1:30pm - 4:30pm Class #218, DeVos Grand Gallery C This workshop enhances the under car technician's skills in the areas of operation and diagnosis on electronically controlled suspension systems. After completing this course, a technician will have the knowledge to: apply diagnostic tests to vehicles with electronically controlled suspensions (ECS), validate performance of suspension components on ECS equipped vehicles, understand scan tool data, and identify different types of failed components on ECS equipped vehicles.

Vehicle manufacturers are faced with meeting increasing fuel economy standards. One of the changes the manufacturers have embraced is computer-controlling the charging systems to minimize the rotating resistance of the alternators. These systems require a system-wide diagnostic procedure. This course begins with battery and cable diagnosis, basic alternator operation, and belt and pulley inspections. From there, it introduces technicians to computer-controlled charging systems, as well as reinforces the procedures needed for diagnosing charging system failures. Presented By: BBB Industries Speaker: Duane Dozier, ASE Master Tech

Presented By: Bosch Speaker: Karl Schneider

4-IN-1 CLASS

Presented By: The Drivability Guys Speaker: Eric Ziegler

Presented By: DRiV Speaker: Dave Cerveny

ELECTRICAL DIAGNOSTICS Body Electrical 10/1/22, 8:30am - 11:30am Class #125, DeVos River Overlook C

ELECTRICAL DIAGNOSTICS

Lab Scope Diagnostics 10/1/22, 1:30pm - 4:30pm Class #216, DeVos Grand Gallery A

Push Button Start Systems 10/1/22, 8:30am - 11:30am Class #117, DeVos Grand Gallery B

Electrical Diagnostics 10/1/22, 8:30am - 11:30am Class #110, DeVos Gallery Overlook C

In this course, we will explore the tool options available to technicians, as well as cover the operation and use of a lab scope in detail. We will then work through several case studies demonstrating the diagnostic power of a lab scope. This course will be beneficial to anyone desiring to increase their diagnostic ability, whether or not a lab scope is available. The goal of this course is to prepare the aftermarket technician for the proper application and use of a lab scope to solve diagnostic problems and improve efficiency. After completing this course, a technician will have the knowledge to: understand the limitations of scan data and lab scope tooling options; understand voltage drop and how to measure it; perform a relative compression test; use an amp probe; check high and low side driver circuits; and much more!

The goal of this course is to prepare the aftermarket technician to diagnose and repair push button start systems. Technicians will learn to differentiate between a smart key system fault and a module-controlled starter fault. Technicians will learn the core components involved with all push button start systems, as well as the OE specific components and their operation on four different vehicles. After completing this course, a technician will have the knowledge to: understand module controlled starting systems; understand the necessary inputs to allow for passive engine start; identify service and repair issues; diagnose wireless and wired communication faults; read and interpret a starting system wiring schematic and more!

This course is designed for technicians who already have a solid electrical foundation and are looking to understand today’s vehicles complex body electrical systems. It will cover multiplex network communications and network system diagnostics. We will look at network topology for various body electrical systems and discuss how system modules and components interact with one another. After completing this course, a technician will have the knowledge to: analyze and test various network signals and components, diagnose and test vehicle body control systems, replace and program a body control module or gateway module, understand body control system operation strategies, and employ scan tool usage in conjunction with electrical circuit tests with a DMM or lab scope.

Both in-cylinder pressure transducers and manifold vacuum transducers used with a digital storage oscilloscope (DSO) can reduce valuable diagnostic and tear down time on today’s VVT equipped multi-cam engines. Engine performance and emissions can be severely impacted by cam timing concerns caused from lack of oil, failed timing chain tensioners, and/or stretched timing chains or belts. In this course, you learn the benefits of modern diagnostic equipment and learn when and how to use these testing techniques on the vehicle.

Presented By: DRiV Speaker: Mark Kenyon

Ford EcoBoost 10/1/22, 8:30am - 11:30am Class #116, DeVos Grand Gallery A

Presented By: Standard Motor Products Speaker: Ken Brown

Presented By: DRiV Speaker: John Dixon

Technicians need to understand how the Ford EcoBoost engine control system uses valve timing, air management, and direct injection fuel control to generate the high power available. Special techniques are needed to determine the cause of fuel control or low boost faults. The goal of this class is to prepare the aftermarket technician to diagnose and repair driveability problems on Ford EcoBoost equipped engines. We will present diagnostic scenarios including misfire, boost faults, air and fuel control faults, and EVAP codes using real world examples. We will also demonstrate components replacement best practices.

Presented By: Standard Motor Products Speaker: Phil Fournier

EMISSIONS

Taking a Peak with Pico 10/1/22, 1:30pm - 4:30pm Class #208, DeVos Gallery Overlook A

Immobilizer and Anti-Theft System Diagnostics 10/1/22, 1:30pm - 4:30pm Class #219, DeVos Grand Gallery D Immobilizer and anti-theft are incorporated in almost all modern vehicles. Anti-theft measures are not just keys and burglar alarms. Some valve bodies in transmissions are theft related parts. More and more OE’s are component protecting their parts and require some measure of anti-theft style programming. Several types of OE anti-theft systems, their operation, and diagnosis will be covered.

Diesel Exhaust Gas Aftertreatment (EGT) Systems 10/1/22, 8:30am - 11:30am Class #127, DeVos River Overlook E This course explains the components, operation, and diagnosis of exhaust gas aftertreatment systems integral in today’s common rail diesel vehicles. These systems are critical in reducing harmful diesel emissions output and are fundamental for diesel technicians to understand, diagnose, and service vehicles.

This course will cover Pico lab scope operation, accessories, and diagnostics. Pico 4000 series automotive scopes will be discussed along with an introduction to the new Pico 7 software application and the new 4425A smart probe scope. Live screen navigation and case studies will be used to demonstrate the power of scope diagnostics.

Presented By: Standard Motor Products Speaker: Phil Fournier

Presented By: MB Automotive Speaker: Scot Manna

Presented By: Bosch Speaker: Dieter Lorentz

Presented By: The Drivability Guys Speaker: Eric Ziegler

ENGINE DIAGNOSTICS

EMISSIONS "Cat Food" Science: Diagnosing Catalytic Converter and Wide Band O2 Sensor DTCs 10/1/22, 8:30am - 11:30am Class #112, DeVos Gallery Overlook E Diagnosing catalytic converter and wide band HO2S DTCs can be challenging. Stay on top of P0420/P0430 and O2 sensor DTCs with tips on identifying the root cause of common “cat” (catalytic converter) failures including the improper A/F ratio (a.k.a. “cat food”). This course will help drivability technicians increase their diagnostic skills in the following areas: flow/low power (catalyst restrictions) and cat efficiency DTCs; conventional (switching) and wide band (lambda) O2 sensor testing; scan tool graphing and lab scope waveform analysis; using Mode $06 to verify effective repairs and minimize come backs; and much more!

Diagnosing Modern Valve Actuation Systems 10/1/22, 1:30pm - 4:30pm Class #217, DeVos Grand Gallery B The goal of this course is to prepare the aftermarket technician to be successful in troubleshooting faults with variable cam timing, variable cam lift, and variable displacement systems. Technicians will learn how to identify these systems, understand and test their operation, and accurately diagnose problems. Technicians will also learn how the MultiAir system works and how to troubleshoot faults. After completing this course, a technician will have the knowledge to: understand variable valve timing operation, identify the components and their functions, interpret cam position data in the data stream, diagnose MultiAir faults accurately, and much more!

Evaporative Emissions Diagnostics 10/1/22, 1:30pm - 4:30pm Class #210, DeVos Gallery Overlook C This course is designed to help technicians understand how to diagnose and repair today’s evaporative emission control systems. We will cover several types of enhanced evaporative emission systems with a focus placed on leak detection pumps and evaporative system integrity modules. We will also discuss operating strategies for engine off natural vacuum systems and natural vacuum leak detection systems. Leak testing procedures using smoke test equipment will be reviewed and discussed. Diagnostic methods for quickly pinpointing the cause of common EVAP DTCs will be highlighted.

Misfire Diagnostics 10/1/22, 1:30pm - 4:30pm Class #205, Amway Grand View

Diagnosing misfire complaints is a common job in the bays. In this course, we will discuss a practical and effective approach to misfire diagnostics. We'll discuss air fuel, ignition and mechanical misfire testing procedures and modern day “ghost misfires.” A strong emphasis will be placed upon scan data interpretation in order to determine what type of misfire will be diagnosed.

Presented By: Pro-Tech Auto Speaker: John Thornton

Presented By: DRiV Speaker: Mark Kenyon

Broken Cars: Dealing with the Hard Jobs 10/1/22, 8:30am - 11:30am Class #108, DeVos Gallery Overlook A What does a technician deal with every day? Broken cars! This course will look at several unique and challenging vehicle repair problems using case studies. We will start with a post- collision repair, dealing with many new systems you may not be familiar with, and continue with a difficult 4WD diagnosis. A rough running complaint after engine service and a hot rod hesitation will finish the discussion. This presentation will help develop a logical plan to deal with a wide variety of common and not-so-common problems.

Presented By: Standard Motor Products Speaker: Ken Brown

Presented By: Delphi Speaker: Ken Zanders

Engine Mechanical Diagnosis with Electronic Equipment 10/1/22, 1:30pm - 4:30pm Class #220, DeVos Grand Gallery E This course covers the use of current probes, vacuum and pressure transducers to quickly diagnose engine mechanical issues. When using the techniques discussed, the amount of physical tear down will not be required for diagnosis. This course will focus on misfire problems and address ignition and camshaft timing issues. Multiple tools will be covered to achieve these goals but technique is the key. All of the testing techniques will be backed up with actual “broken car” case studies. If you own a scope, the information discussed will greatly expedite your diagnostic process.

Presented By: MB Automotive Speaker: Scot Manna

Presented By: The Drivability Guys Speaker: Scott Shotton

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