SHOP MANAGEMENT
SHOP MANAGEMENT What Drives Women? 10/1/22, 1:30pm - 4:30pm Class #204, Amway Gerald R. Ford Room
Getting the Most From Your Training Investment 10/1/22, 8:30am - 11:30am Class #104, Amway Gerald R. Ford Room You’ve decided to invest time and money in training - now what? This session is geared to help managers and advisors gain a new understanding of the commitment and dedication it takes to reach higher production levels, thus increasing customer satisfaction and retention. Take your career or shop to the next level as we discuss the following topics: making training part of your culture, how to motivate yourself and/or your team to learn and try new processes, how to increase your productivity and efficiency, how to get more 5-star reviews, accountability processes to sustain your growth, and much more!
The Mindset of a High-Performance Shop Owner
The Ultimate Marketing Plan: Your Step-by-Step Guide to Endless Car Count
10/1/22, 1:30pm - 4:30pm Class #201, Amway Atrium
10/1/22, 8:30am - 11:30am Class #101, Amway Atrium
Women have a direct influence on over 85% of purchases made in America and spend over $300 billion on cars and mechanical services each year! You and your team will learn how to cater to your largest demographic. This session will impact shop owners, managers, and service advisors, and may even benefit their home lives. Conference guests will enjoy this course too! You will learn: What motivates women to buy (it’s not what you think), how to create an environment that shows women they are a priority, why over 85% of female clients reported some level of dissatisfaction, how to set realistic expectations to overcome your cus- tomers’ top two complaints, simple 8-step process that will increase production and reduce buyer’s remorse, and much more! When you meet the expectations of women, you will exceed the expec- tations of everyone!
What would your life be like if you had unstoppable self-confidence? How much more could you accomplish? What would you change about your life? How much more influence would you have with your employees and in the world around you? How much better about yourself would you feel if you could eliminate all of that procrastination that comes from second-guessing everything and finally break free from whatever holds you back from moving forward as quickly as you would like? Together we’ll uncover those hidden negative habits that have been sabotaging your success and show you how to replace them with the right habits, daily rituals, and actions that will help you achieve higher goals this year. If you’ve ever heard Ron speak before, you know that this will not be a woo-woo, join-hands-and- sing-Kumbaya kind of presentation. Rather, this will be a no-holds-barred, tell-it-like-it-is journey through exactly what it takes to achieve more in your life, be more persuasive, and be a better father, mother, and partner.
Ron Ipach (aka Captain Car Count) is going to cut through all the clutter, confusion, myths, and hype of marketing in a digitally dominated age. He's handing you his step-by-step, proven marketing plan that’ll keep your shop filled with only the highest-quality customers all year long. No stone will be left uncovered - social media, texting, direct mail, websites, email, Google, Facebook, YouTube, and more. He will detail the best uses for all of these tactics so you can choose which strategies will work best for your unique situation. By the end of this 3-hour presentation, you’ll know exactly which prospects to target with your advertising, how to attract their attention, which messages and offers work best, how to effectively fill your appointment book, and how to keep your best customers coming back again and again utilizing Ron’s proven Iron Cage™ Marketing System.
Presented By: SW Service Solutions Speaker: Sally Whitesell
MyPlace4Parts Bootcamp 10/1/22, 8:30am-10:30am Class #122, DeVos Chase Boardroom SHOP PROGRAMS 10/1/22, 2:00pm - 4:00pm Class #222, DeVos Chase Boardroom MyPlace4Parts is the industry’s easiest and most comprehensive online ordering tool. It is a system that is replete with features, some of which you might not be familiar with. This course will show you the powerful tools available including shortcuts, cheats, and best practices to help you get the most out of MyPlace4Parts and Auto- Wares. You can attend one session or the other.
Presented By: SW Service Solutions Speaker: Sally Whitesell
Presented By: Repair Shop Coach Speaker: Ron Ipach
Presented By: Repair Shop Coach Speaker: Ron Ipach
Presented By: MyPlace4Parts Speaker: Mike Hellenberg
Register at avtechexpo.com
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