iTEP INTERNATIONAL
Global Quick Setup Guide
A manual for the successful administration of iTEP tests for international and domestic users.
iTEP Quick Set Up – Instructions Welcome! Thank you for your interest in taking one of our iTEP Tests! This information page will help you prepare and will provide you with answers to Frequently Asked Questions (FAQs).
There are only three steps to ensure your test is successful: 1. Make sure your computer meets the Technical Requirements 2. Set up and prepare your computer 3. Access the provided Test ID(s) & Password(s)
BROADBAND INTERNET CONNECTION • Download speeds – 750 kbps minimum • Upload speeds – 250 kbps minimum
HARDWARE • Desktop or Laptop only • Operating System: Windows 10/11 or macOS 10.13 to 14.0+. Chromebooks, iPads, and smartphones are not supported at the moment. • Memory: At least 2GB. • Screen: Resolution of 800 x 600 or greater. • Peripherals: Working mouse, keyboard, and webcam.
iTEP International
Global Quick Setup Guide
BROWSERS • Follow the appropriate link on https://www.iteptest.com/test_new_look_lockdown to in- stall the lockdown browser. Please select Windows if you have a PC computer OR Mac OS if you have an Apple computer.
SET UP AND PREPARATION • Shut down all running applications on your computer • Turn up the volume on your computer system or headphones
LOGIN & REGISTER FOR EXAM • Access your iTEP test by navigating to: https://www.iteptest.com/ test_new_look_lockdown
• Click on “Begin Exam” and go through the Technical Checklist. Click “Yes” when the screen asks if the test has a speaking section. Click “Yes” when the screen asks if the test requires a camera. º If the Technical Checklist indicates any missing components, please install those components (RED text indicates software is missing, GREEN indicates software is installed correctly) by following the directions indicated in the pop-up window that will appear. º If all of the sections: Web Browser, Internet Connection Speed, Audio Player, Voice Recorder, and Camera are all followed by GREEN check marks, please click the “Next” button and continue to the next step. • You will now come to the Login screen. Please enter your Test ID and password provided in the Virtual Proctoring Exam email. Click the “Next” button to proceed. • You will now come to the Registration screen. Please enter your registration information and click the “Next” button to proceed. • A few screens will let you adjust your volume and tell you about the test. • From the “Prepare to Start” screen, click the “Next” button to start the test!
iTEP International
Global Quick Setup Guide
TROUBLESHOOTING Lockdown Browser Troubleshooting
What browser should I use to click the "begin lockdown" button? Preferably Chrome, but &dge or 'irefox are worth a try if Chrome doesnht work.
I am getting an error about Screencastify
:ou are not allowed to use extensions that haWe screenrecording capabilities. As such, youhd need to remoWe Screencastify or other screenrecording software. 'or this particular software, follow the official guide on how to remoWe it.
Lockdown browser wants to make changes to my computer. Would I have to allow it?
:es. *n order for the -ockdown browser to ensure that you, as the testtaker, are not cheating, it would need to make temporary changes to your computer, such as:
• %isallowing the use of external monitors • %etecting Wirtual machines • 6se of screenrecording software
Can I use multiple monitors? :es, but only 1 will be usable.
I'm done with the test, but I can't exit with multiple monitors %isconnect extra or external monitors so that youhd only haWe 1 left. :ou should then be able to see the 9.
%evice Can I use my phone as a camera with a 3rd party app?
/o. *t has to be either an external webcam or one that is integrated into your laptop.
Can I take the test on an iPhone, iPad, Chromebook, Android, Linux, etc? /o. 5he test can only be taken on a deWice with Windows 10/11 or macOS 10.13 to 14.0+. 5hese may change in the future.
Share your thoughts with us! Please contact us at +1-818-887-3888 or email info@iTEPonline.com and tell us about your experience.
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