iTEP International
Global Quick Setup Guide
TROUBLESHOOTING Lockdown Browser Troubleshooting
What browser should I use to click the "begin lockdown" button? Preferably Chrome, but &dge or 'irefox are worth a try if Chrome doesnht work.
I am getting an error about Screencastify
:ou are not allowed to use extensions that haWe screenrecording capabilities. As such, youhd need to remoWe Screencastify or other screenrecording software. 'or this particular software, follow the official guide on how to remoWe it.
Lockdown browser wants to make changes to my computer. Would I have to allow it?
:es. *n order for the -ockdown browser to ensure that you, as the testtaker, are not cheating, it would need to make temporary changes to your computer, such as:
• %isallowing the use of external monitors • %etecting Wirtual machines • 6se of screenrecording software
Can I use multiple monitors? :es, but only 1 will be usable.
I'm done with the test, but I can't exit with multiple monitors %isconnect extra or external monitors so that youhd only haWe 1 left. :ou should then be able to see the 9.
%evice Can I use my phone as a camera with a 3rd party app?
/o. *t has to be either an external webcam or one that is integrated into your laptop.
Can I take the test on an iPhone, iPad, Chromebook, Android, Linux, etc? /o. 5he test can only be taken on a deWice with Windows 10/11 or macOS 10.13 to 14.0+. 5hese may change in the future.
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