IT DSP Findings & Recommendations

Findings and Recommendations City of Berkeley: Digital Strategic Plan and Cost Allocation Plan

October 17, 2016 v5.1

Solutions:  Adopt a secondary, stand-alone fax system.  Explore e-Fax options for sending and receiving faxes. Benefits:  Stability of the Citywide fax solution.

 Reduced administration time.  Improved customer service.

E SW 14 Office 365 Findings:

The IT Focus Groups revealed that there are considerable system problems with Office 2013 applications, specially lagging, freezing and crashing. According to City staff, this results in the following:  Impacts staff productivity on a daily basis (Word, Outlook).  There is a high call volume to the Help Desk.  Customer dis-satisfaction. Recommendations:  Immediate solution is to provide training to IT staff on trouble shooting.  Explore migrating to Office 365. Benefits:  Productivity and customer satisfaction would improve.  Office 365 will enable redundancy and services will be hosted offsite thus improving productivity and reducing downtime  Office 365 will enable access to documents in case of emergency via web and One Drive The City of Berkeley is currently going through the procurement of an Enterprise Resource Planning (ERP) system. Consequently, identifying key requirements for an ERP was not a priority of the DSP project. However, because a vendor was not selected at the time of the project – and the features and functions of the future ERP were not known, a number of workshops were held with City departments that addressed features and functions commonly provided by ERP systems. ERP capabilities were addressed in the following Rapid Workflow ® workshops:  General Services, CAFR [8].

E SW 15 Enterprise Resource Planning (ERP)

 Finance, Revenue Accounting [9].  Budget, Unfunded Liabilities [22.] ERP capabilities were addressed in the following Management Interviews:  City Auditor.

Digital Strategic Plan: Findings & Recommendations

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