IT DSP Findings & Recommendations

Findings and Recommendations City of Berkeley: Digital Strategic Plan and Cost Allocation Plan

October 17, 2016 v5.1

 Ability to share information with departments.  Save time, duplicate storage, and cost savings.  Reduced PRA requests.  Provide current and correct information.

E GOV

E-Government Software E-Government technologies provide the most significant opportunity for operational cost containment, enhancing service delivery levels and meeting growing customer expectations. Leading E-Government cities are those that evolve towards online service delivery with interactive, transactional and online services integrated with the City’s financial systems. This framework maximizes the use of the Internet, enhances customer service, while at the same time reduces operating and staffing costs. The City Manager’s Website Rapid Workflow ® workshop revealed the following about the City website content management application, Ektron:  It has editing challenges.  It is excessively cumbersome and difficult.  It is not user friendly and intuitive.  It is old (have had it since 2008) and pages are failing.  Ektron has limitations with fonts. According to City staff, this results in the following:  Staff time to post content and/or modifications to web pages.  Keeps staff from updating and is not helpful to communicating with constituents.  There are staff that could contribute to the website, but do not. Recommendations:  Implement a new Web Content Management System (CMS). Benefits:  Increase of happier staff and community members.  Higher staff productivity.  Greater amount of staff satisfaction.  Reduce 311 costs.  Cost savings.  Staff efficiency, improved trust.  Quality Assurance.  People with disabilities could access information on the website.

E GOV 1 Web Content Management Software Findings:

E GOV 2 City Website Design

The input regarding the City’s website was primarily obtained from:  A high-level visual review of the City’s website by ThirdWave;  City staff online survey; and,  The City Manager’s Website Rapid Workflow ® workshop.

Digital Strategic Plan: Findings & Recommendations

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