IT DSP Findings & Recommendations

Findings and Recommendations City of Berkeley: Digital Strategic Plan and Cost Allocation Plan

October 17, 2016 v5.1

ability to deliver badly needed technologies to City departments and has affected the IT organization’s credibility. 8. The City’s website design is dated, reflecting city websites from 2000 to 2005. The City’s website is dated and its maturity level is not comparable to other leading cities. The website navigation is inconsistent, the layout visually cluttered, and the Graphical User Interface is unfriendly. Moreover, and perhaps most significant, the City’s website is not focused on online service delivery. The existing IT business model, inherited by the recently hired IT Director, has resulted in a variety of systems and end user support challenges; and as noted by some staff and management, it is unsustainable. Given the tactical and strategic role Information Technology plays in effective and efficient municipal service delivery, the status quo acts as a barrier to making the best, most effective use of technology and limited City human resources. E 4.3 Summary Recommendations The DSP Roadmap project identified hundreds of specific actionable recommendations. The items below provide a summary of the top eight organizational and technical recommendations for the DSP Roadmap. 1. Adopt a redefined IT Cost/Budget Allocation Model: The optimization of City human and financial resources requires a redefinition of the existing IT cost/budget allocation model. New policies should include the following:  Adopt a cost allocation plan for IT staff and infrastructure costs.  Establish an Internal Service Fund to support existing and new infrastructure.  Implement an IT Service Management tool for help desk service request tracking, software and hardware asset management.  Communicate the plan to end users. 2. Update the City Fiber Network and implement City-wide Wi-Fi:  Carry out a Fiber Infrastructure and Wi-Fi Master Planning efforts.  Upgrade the City-owned fiber infrastructure.  Explore public/private partnerships for the implementation of public Wi-Fi and Fiber. 3. Adopt rigorous IT Project Management best practices for City IT efforts: Provide formal and rigorous Project Management best practice training to IT staff to ensure successful project delivery and effective support of City departments:  Adopt the Project Management Institute’s PMBOK™ (Project Management Body of Knowledge) project management methodology.  Implement project management software to support all Project Managers.  Resource sufficient Project Managers in DoIT to support the current and projected IT project portfolio over the next 5 years; create a Project Manager class specification if required to meet this need. 4. Replace aging enterprise applications: Build on the current Enterprise Resource Planning (ERP) procurement with the evaluation and replacement of applications not in the initial ERP implementation phase: Focus on:

Digital Strategic Plan: Findings & Recommendations

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