IT DSP Findings & Recommendations

Findings and Recommendations City of Berkeley: Digital Strategic Plan and Cost Allocation Plan

October 17, 2016 v5.1

 City staff/management identified numerous opportunities for implementing E- Government/E-Commerce applications, identified in the management interviews, City Staff Online Survey and Rapid Workflow ® workshops.  City staff responding to the online survey identified E-Government applications as the most significant web solution, as shown below, with the other top five web technologies: Sorted Web technologies rated as a possible tool for enhancing customer service?

Recommendations: 

Adopt an E-Government Strategy posture with regards to the City’s use of Internet, specifically web-enabled service delivery, i.e., use E-Government applications to deliver various on-line services to the public, tourist and business community. Use a variety of technologies, e.g.:  Interactive Applications (E-Forms).  Transactional Applications (Online Payments).  Integrated Applications (i.e., online applications interfaced to permitting, work order systems and/or ERP systems).  Social Media: Facebook, Twitter,  Deliver information and innovative government services through web solutions to provide the highest value and convenience to constituents.  Identify E-Government specific initiatives to raise the City's E-Government Maturity Model © . 1  Align E-Government service delivery around the City's logical customer sets, including development permitting, parks and recreation, public safety, etc.  Develop and roll out public facing interactive E-Government applications that compliment internal City applications provided by commercial-off-the-shelf applications or developed as complimentary applications to applications recommended in the DSP Roadmap.  Develop and implement Web standards: Architecture, development tools, and development methods and databases for the acquisition of web technologies.  Implement one common Content Management System. Enforce website uniformity by employing a robust Content Management Systems (CMS); provide appropriate training to all staff with content posting responsibilities.  Adopt the use of E-Signatures tools, where applicable, to satisfy the California Electronic Signature requirements.

1. E-Government Maturity Model © : Copyright 1995 ThirdWave Corporation, see Appendix.

Digital Strategic Plan: Findings & Recommendations

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