IT DSP Findings & Recommendations

Findings and Recommendations City of Berkeley: Digital Strategic Plan and Cost Allocation Plan

October 17, 2016 v5.1

Public facing E-Government applications include the following:

E Gov 2.1

Social Media : Recommendations: Establish Facebook and Twitter accents and corresponding policy for producing content, editing, approving and posting it.

E Gov 2.2

Intranet Enhancements: Recommendations: This initiative should be combined with the City website redesign.

E Gov 2.3

OED Online Loan Application: Recommendations: Develop an interactive loan application and implement an online process, e.g., for Civic Arts.

E Gov 2.4

Accela Online Applications: Recommendations:

Explore a number of online capabilities, e.g., Provide obtaining permit information documentation online to the public, more online submissions, and implement a policy where the public can email documents with attachments. Benefits:  Improved customer service and service delivery on 7x24 self-serve basis.  Improved convenience to the customer.  Improved image of the City.  Easy access to information/services.  Improved internal efficiencies.  Reduce the internal use of paperwork, and its inherent costs.  Enhanced services and convenience.  Facilitate dynamic relationship with the public.  Reduce traffic/driving.  Support the City’s stated strategy to be innovative.  Attract residents and businesses to the City.  Provide real time communications for businesses/travelers who now expect it.  Improved use of new and emerging technologies.  Efficiency, public convenience, and meet public expectations.

Digital Strategic Plan: Findings & Recommendations

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