Findings and Recommendations City of Berkeley: Digital Strategic Plan and Cost Allocation Plan
October 17, 2016 v5.1
Public facing E-Government applications include the following:
E Gov 2.1
Social Media : Recommendations: Establish Facebook and Twitter accents and corresponding policy for producing content, editing, approving and posting it.
E Gov 2.2
Intranet Enhancements: Recommendations: This initiative should be combined with the City website redesign.
E Gov 2.3
OED Online Loan Application: Recommendations: Develop an interactive loan application and implement an online process, e.g., for Civic Arts.
E Gov 2.4
Accela Online Applications: Recommendations:
Explore a number of online capabilities, e.g., Provide obtaining permit information documentation online to the public, more online submissions, and implement a policy where the public can email documents with attachments. Benefits: Improved customer service and service delivery on 7x24 self-serve basis. Improved convenience to the customer. Improved image of the City. Easy access to information/services. Improved internal efficiencies. Reduce the internal use of paperwork, and its inherent costs. Enhanced services and convenience. Facilitate dynamic relationship with the public. Reduce traffic/driving. Support the City’s stated strategy to be innovative. Attract residents and businesses to the City. Provide real time communications for businesses/travelers who now expect it. Improved use of new and emerging technologies. Efficiency, public convenience, and meet public expectations.
Digital Strategic Plan: Findings & Recommendations
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