IT DSP Findings & Recommendations

Findings and Recommendations City of Berkeley: Digital Strategic Plan and Cost Allocation Plan

October 17, 2016 v5.1

 Potential for improved security, due to centralization of data and increased security- focused resources.

3.2.2 Operational Recommendations The area of operational sustainability relates to the IT organization’s ability to provide the complete spectrum of services required to effectively and successfully meet the technology needs of the agency and the public. Issues related to sustainability include sufficient human resources, appropriate knowledge, skills and abilities, and the use of professional best practices commonly found in IT organizations committed to providing exceptional customer service. The following findings and recommendations are based on input gathered throughout the DSP Roadmap project related to sustainability. O IT Operational Improvement O 1 Business Process Analysis/Improvement Findings:

The need for Business Process Improvement (BPI) was specifically identified in several Rapid Workflow workshops including:  Public Works, Refuse Billing  Planning, Permitting  Planning, Code Enforcement However, it was evident that many of the City’s business processes could benefit from business process analysis/improvement as well as a technique for Information Technology requirements definition, technical specification development, IT project planning, technology procurements and implementation. Business Process Improvement opportunities are significant for several reasons as BPI:  Can be accomplished at little or no cost when compared to the cost of procuring and implementing technology solutions;  Solutions can be implemented at a fraction of the time as technology with near immediate labor and cost reductions;  Solutions, driven by stakeholders themselves, require minimal Change Management;  BPI can substantially reduce staff workloads and streamline business processes / service delivery. Recommendations:  Adopt a BPI method and practice  Provide BPI training to appropriate staff, e.g., Management Analyst, Analyst and Programmers;  Provide BPI services to City Departments as part of all IT projects.

Digital Strategic Plan: Findings & Recommendations

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