IT DSP Findings & Recommendations

Findings and Recommendations City of Berkeley: Digital Strategic Plan and Cost Allocation Plan

October 17, 2016 v5.1

 Verify and validate DRP to ensure its effectiveness and efficiency for recovery of City operations on a yearly basis. Benefits:  Plan and be prepared in the event of disasters.  Restoration of the business processes, systems and data recovery after a disaster occurs.  Ensure key functions and essential services continue operating in case of a disaster and at the earliest time possible.  Reduced liability.

 Improved public safety.  Protect the City’s assets.

O 5

Adding/Removing User Accounts Findings:

The IT Focus Groups revealed that adding/removing user accounts in Active Directory is not well coordinated with HR and other client departments. According to IT staff this result in the following:  Accounts remain on the network of staff who are no longer employed at the City, which creates a security risk  Administrative overhead for IT staff not having an accurate user inventory. Solutions:  Create/improve the process between IT and HR in managing City staff and user accounts.  Explore a solution that automates communication or notification between HR and IT when staff enter and leave the City. (This might be a featured provided by the new ERP system’s HR module.) Benefits:  Better user account management in the City  Less security risk of outdated account active on our network Laptop Administration Plan Findings: The IT Focus Groups revealed that the citywide laptop inventory is aging and behind in Windows updates.  Laptops are old and not standardized.  Many laptops remain off the networks and do not get Windows updates.

O 6

 Laptops are not monitored, inventory is problematic.  Laptops are not part of the enterprise replacement fund. According to IT staff this result in the following:  Security risk to have laptops behind in Windows Updates  Poor performance of aging hardware leads to poor productivity

Digital Strategic Plan: Findings & Recommendations © 2016 110 ThirdWave Corp 11400 W. Olympic Blvd. Suite 200 Los Angeles CA 90064 310.914.0186 V 310.312.9513 F  Financial impacts, there is a high loss of hardware.  Lack of laptop tracking to assigned employees.  There is no encryption on the laptops, which could affect the security of sensitive City data.

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