Findings and Recommendations City of Berkeley: Digital Strategic Plan and Cost Allocation Plan
October 17, 2016 v5.1
Verify and validate DRP to ensure its effectiveness and efficiency for recovery of City operations on a yearly basis. Benefits: Plan and be prepared in the event of disasters. Restoration of the business processes, systems and data recovery after a disaster occurs. Ensure key functions and essential services continue operating in case of a disaster and at the earliest time possible. Reduced liability.
Improved public safety. Protect the City’s assets.
Adding/Removing User Accounts Findings:
The IT Focus Groups revealed that adding/removing user accounts in Active Directory is not well coordinated with HR and other client departments. According to IT staff this result in the following: Accounts remain on the network of staff who are no longer employed at the City, which creates a security risk Administrative overhead for IT staff not having an accurate user inventory. Solutions: Create/improve the process between IT and HR in managing City staff and user accounts. Explore a solution that automates communication or notification between HR and IT when staff enter and leave the City. (This might be a featured provided by the new ERP system’s HR module.) Benefits: Better user account management in the City Less security risk of outdated account active on our network Laptop Administration Plan Findings: The IT Focus Groups revealed that the citywide laptop inventory is aging and behind in Windows updates. Laptops are old and not standardized. Many laptops remain off the networks and do not get Windows updates.
Laptops are not monitored, inventory is problematic. Laptops are not part of the enterprise replacement fund. According to IT staff this result in the following: Security risk to have laptops behind in Windows Updates Poor performance of aging hardware leads to poor productivity
Digital Strategic Plan: Findings & Recommendations © 2016 110 ThirdWave Corp 11400 W. Olympic Blvd. Suite 200 Los Angeles CA 90064 310.914.0186 V 310.312.9513 F Financial impacts, there is a high loss of hardware. Lack of laptop tracking to assigned employees. There is no encryption on the laptops, which could affect the security of sensitive City data.
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