IT DSP Findings & Recommendations

Findings and Recommendations City of Berkeley: Digital Strategic Plan and Cost Allocation Plan

October 17, 2016 v5.1

Solutions:  Add Laptops to enterprise replacement fund  Develop and adopt a laptop administration plan for Windows Updates.  Standardize on laptop hardware. Benefits:  Increased productivity for IT staff.  Data and hardware security.  Better inventory control and asset tracking.

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Mobile Device Management Findings The IT Focus Groups revealed numerous challenges in managing the City’s mobile devices: Including:  A high administrative cost to support Mobile Devices (iPhones and iPads).  Intermittent failures sending out updates to iPhones from centralized Mobile Device Management (MDM) tool.  Intermittent failures accessing internal App Store to install City-approved mobile apps.  Staff often forget their iPhone passwords, resulting in a high number of walk-in support to the Help Desk.  High call volume and walk-in support for iPhones, in particular iPhone passwords.  Intermittent issues configuring and managing productivity apps for iPhones and iPads. Solutions:  Standardize the naming conventions in MDM solution for better asset management.  Explore bringing in professional services to assess current MDM configuration.  Explore alternative MDM solution that will sync with Active Directory.  Staff training regarding iPhone passwords. Benefits:  Increased productivity for all staff.  Reduced walk-ins and help desk tickets. Windows Tablets Provisioning Findings: The IT Focus Groups revealed the following:  The inconsistent provisioning of Windows-based tablets.  A wide range of operating systems deployed (Win7, Win8, Win10) to a small number of Windows-based tablets (< 30).  System Center Configuration Manager (SCCM) not optimized for Windows 10.  The lack of IT expertise on Operating Systems beyond Windows 7 (Windows 8, Windows 10).  End user expectations vs. IT requirements According to IT staff this result in the following:

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Digital Strategic Plan: Findings & Recommendations

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