Findings and Recommendations City of Berkeley: Digital Strategic Plan and Cost Allocation Plan
October 17, 2016 v5.1
Solutions: Add Laptops to enterprise replacement fund Develop and adopt a laptop administration plan for Windows Updates. Standardize on laptop hardware. Benefits: Increased productivity for IT staff. Data and hardware security. Better inventory control and asset tracking.
Mobile Device Management Findings The IT Focus Groups revealed numerous challenges in managing the City’s mobile devices: Including: A high administrative cost to support Mobile Devices (iPhones and iPads). Intermittent failures sending out updates to iPhones from centralized Mobile Device Management (MDM) tool. Intermittent failures accessing internal App Store to install City-approved mobile apps. Staff often forget their iPhone passwords, resulting in a high number of walk-in support to the Help Desk. High call volume and walk-in support for iPhones, in particular iPhone passwords. Intermittent issues configuring and managing productivity apps for iPhones and iPads. Solutions: Standardize the naming conventions in MDM solution for better asset management. Explore bringing in professional services to assess current MDM configuration. Explore alternative MDM solution that will sync with Active Directory. Staff training regarding iPhone passwords. Benefits: Increased productivity for all staff. Reduced walk-ins and help desk tickets. Windows Tablets Provisioning Findings: The IT Focus Groups revealed the following: The inconsistent provisioning of Windows-based tablets. A wide range of operating systems deployed (Win7, Win8, Win10) to a small number of Windows-based tablets (< 30). System Center Configuration Manager (SCCM) not optimized for Windows 10. The lack of IT expertise on Operating Systems beyond Windows 7 (Windows 8, Windows 10). End user expectations vs. IT requirements According to IT staff this result in the following:
Digital Strategic Plan: Findings & Recommendations
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