IT DSP Findings & Recommendations

Findings and Recommendations City of Berkeley: Digital Strategic Plan and Cost Allocation Plan

October 17, 2016 v5.1

According to IT staff this result in the following:  Lack of IT expertise in supporting Windows 8, Windows 10.  Slow provisioning time for windows-based tablets.  End user expectations vs. IT requirements.  Security for non-Apple devices. Solutions:  Standardize provisioning of Windows-based Tablets  IT Training in Windows 10  Upgrade SCCM to better support Windows 10 Benefits:  Improved customer satisfaction.  Improved data security.  Improved asset management.

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City Council Live Webcam Findings:

The DSP project revealed that there is a lack of documentation for the City Council Live Webcast. There are three parts to the system and its operation: Berkeley Community Media who films, provides the closed captioning, and decodes for sending back to the City. Granicus is responsible for the feed. According to City staff this result in the following:  Slower problem resolution in the event of an outage.  Interruptions in the live steam results in delays in posting the archived webcast  Outages result in a lack of accessibility of Council Meetings for remote constituents.  Staff overtime to troubleshoot and resolve outages.  Large number of complaints from constituents.  Stress for City staff, Council, and Mayor. Solutions:  Document deployment diagram and common troubleshooting steps.  Clearly outline SLAs between IT, Berkeley Community Media, and Granicus, the Video- streaming vendor.  Research alternative video-streaming solutions. (The current system has been in place for over 10 years.)  Review existing vendor contract for features not currently in use. Benefits:  More stable video-streaming environment  Less downtime and reduced overtime costs to support and troubleshoot

Digital Strategic Plan: Findings & Recommendations

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