IT DSP Findings & Recommendations

Findings and Recommendations City of Berkeley: Digital Strategic Plan and Cost Allocation Plan

October 17, 2016 v5.1

 Applications highly tailored and responsive to the specific business, functional and technical requirements identified in the Rapid Workflow ® workshops. Example applications include: Enterprise Document/Records Management, Workflow Automation/E-Forms/E-Signatures, Worker's Comp, Asset Management, Contract Management, Customer Relationship Management, and Office 365.  Enterprise Architecture, Interoperability, Service Oriented Architecture and Web- enabled capabilities to foster application integration.  Cloud-based applications, with proper vetting that hosted applications can be integrated with related systems. 5. Implement state-of-the-practice departmental applications: Evaluate, prioritize, and replace departmental applications identified in this document, focusing on:  Applications highly tailored and responsive to the specific business, functional and technical requirements of City departments as identified in the Rapid Workflow ® workshops. Applications include: Commissioner Tracking, Permit Summary, CAFR, Real Quest Enhancement, Refuse Billing Application, Route Code Enforcement, Grant Time Tracking, Learning Management, Dog Licenses, Telestaff Upgrade/Replacement, Public Records Act Request, Irrigation Management, and Case Management.  Enterprise Architecture, Interoperability, Service Oriented Architecture and Web- enabled capabilities to foster application integration.  Cloud-based applications, with proper vetting that hosted applications can be integrated with related City applications, where applicable. 6. Align the IT Organization’s skillsets and capacity to effectively support the City: Reconfigure the IT organization with the knowledge, skills and abilities to deliver exemplary IT services and support including:  Place a new and refocused commitment to providing technical expertise, extraordinary customer service, and a high caliber of project management:  Augment the IT organization’s knowledge gaps with the following: Information Security Officer, Digital Communications Specialist, Database Administrator, GIS Applications Specialist, Project Managers, and Information Systems Specialist. 7. Adopt IT Governance best practice: Implement an IT Governance structure, process, policies and practices to ensure the appropriate selection and implementation of IT solutions enabling the City to achieve its goals and objectives. IT governance should:  Determine business, functional and technical requirements in response to City needs and aligned with the City’s Enterprise Architecture  Ensure effective evaluation, selection, prioritization, and funding of IT investments  Allow IT (or its IT partners) to manage successful DSP implementations and monitor measurable business benefits and performance measurement. 8. Redesign the City website and focus on online customer service delivery: Issue a Request for Proposal to redesign the City website.  The redesigned website should reflect contemporary web visual design principles.

Digital Strategic Plan: Findings & Recommendations

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