IT DSP Findings & Recommendations

Findings and Recommendations City of Berkeley: Digital Strategic Plan and Cost Allocation Plan

October 17, 2016 v5.1

3.2.3 Management Recommendations This section of the report includes a comprehensive set of management recommendations designed to support the implementation of the City’s Digital Strategic Plan over the next 5 years. These management recommendations are based on information gained from a thorough review and assessment of the City's mission, business processes and requirements. A baseline understanding of the City’s IT management issues were realized by holding interviews with all department heads at the City. Business process requirements were identified in the Rapid Workflow ® sessions held with staff and management. M Management MI 1 IT Organization and Operational Model Findings:

The capacity, knowledge, skills and abilities of the Information Technology Department’s ability to effectively support the City was brought up throughout the project, including:  5 of 26 Rapid Workflow ® workshops.  City Clerk, Commissioner Tracking  City Attorney, Public Records Act Requests  Public Works, Refuse Billing  Office of Economic Development, Unfunded Liabilities  Office of Economic Development, Focus Group  3 of 5 IT Focus Groups  Software Initiatives  311 Call Center  Operational Sustainability  The management interviews revealed the following challenges related to staffing:  “Not having enough knowledgeable and competent IT staff to support the Fire Department's systems. No one in IT knows their systems. There is no back up to the back person, and the primary persons have left.”  “Believe IT is understaffed, and is difficult to fill empty positions.”  “There is a need to revisit the IT organizational structure. Most IT staff are very good and recognize some staff with internal challenges.”  “The culture of IT is the culture of “No,” i.e. iPhones. It is an uphill battle to get things done.”  Need more project management training for staff. Database Administrator, Cyber Security Staff and Project Managers. Need to hire PMs and Cyber Security staff. Need to start looking at GIS form a holistic city-wide view vs. departmental / decentralized view. Add another GIS analyst position to Centralize GIS and create a public portal for the community.  “(Need) more direct departmental support from IT staff.”

Digital Strategic Plan: Findings & Recommendations

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