IT DSP Findings & Recommendations

Findings and Recommendations City of Berkeley: Digital Strategic Plan and Cost Allocation Plan

October 17, 2016 v5.1

Solutions:  Realign the IT Organization and business model to include eight core service areas:  ADMIN - Strategic Planning and Digital Communication o Digital Strategic Plan o e-Government o Special Projects/PMO o Leadership Training/Team Building o IT Governance o Strategic alignment o Technology Governance Committee o Open Data Portal o Audit o Budget o Policy & Procedures o Procurement & Contracts

o Change Management o Social Engagement o Performance Management and Metrics o Communication with Council Service Area: Security o Security: Policy and Procedures o Security: Backup and Data Archiving o Security: Networking Architecture

o Security: Risk Management o Security: Legal Compliance o Security: Disaster Recovery and Business Continuity o Security: Cyber / Physical Security o Security: End Point Management o Security: Patch Management o Security: Security Awareness Training

Service Area: 311 – Customer Service o Customer Service Center o First point of contact for Community o Route Service Requests o PRA Requests

Service Area: Enterprise Applications o Enterprise Applications Governance and Roadmap Planning o Enterprise Applications Administration, Support and Maintenance o Enterprise Applications Integration o Business Intelligence System Management o Master Data Management and Dissimilation o Systems integration with business partners, customers, and agencies o Enterprise Applications Security Compliance o System Change Management o Enterprise Applications support such as ERP, Work Order, Permitting and GIS o Records Management o Enterprise Document and Content Management

Digital Strategic Plan: Findings & Recommendations

© 2016 117 ThirdWave Corp 11400 W. Olympic Blvd. Suite 200 Los Angeles CA 90064 310.914.0186 V 310.312.9513 F

Made with FlippingBook HTML5