IT DSP Findings & Recommendations

Findings and Recommendations City of Berkeley: Digital Strategic Plan and Cost Allocation Plan

October 17, 2016 v5.1

o GIS & Analytics o Enterprise GIS/Cross-functional Team o Business & Location Analytics o GIS Business Solutions  Service Area: IT Infrastructure Operations

o Telecommunication Service - Voice/Video/Data Convergence o Infrastructure (Fiber, Wire, Wireless) Service and Support o Server and Storage Hosting and Administration Service o Records Retention  Service Area: Help Desk o Help Desk Service o Technical Support Service o Data management o Office Automation Software Support o Technical Training Service o Onboarding o Client Services o Automated Software Deployment o Incident Management o Asset Management o Hardware/Software Procurement and Licensing o PC Replacement Program  Service Area: Applications Support o Agile Commercial O ff the Shelf (COTS) o Information Architecture (Database Admin/File Services) o Database & Cloud Solutions o Business & Cloud Solutions o User department specific applications need o Ongoing Application Support o Police, Fire & Emergency Management o Parks, Recreation & Waterfront o Library and Rent Board o Development Services o Information Platform (SharePoint/IIS & Web) o Cloud Computing (Cloud MGMT)  Service Area: PMO o Enterprise Project Management (EPM) o Solution research, evaluation, and recommendation o Business, Technical and Functional Requirements o Work Breakdown Structure (WBS) & Scope of Work o MS Project Schedules o Budget Estimates o Procurement Assistance o Project Management Implementation (PMBOK Areas)

- Scope Management - Budget Management - Schedule Management - Quality Management - Contract Management

Digital Strategic Plan: Findings & Recommendations

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