IT DSP Findings & Recommendations

Findings and Recommendations City of Berkeley: Digital Strategic Plan and Cost Allocation Plan

October 17, 2016 v5.1

- Risk Management - Resource Management - Integration Management o SaaS, Policy & Vendor Management

Benefits:  IT Governance/PMO will ensure projects align with City’s Strategic goals  Better management of overall staff allocation of resources  Focused tasks for each IT group  Formal use of best practices will help with project implementations.  Streamlined workflow with specific responsibilities

 Increased accountability.  Higher user satisfaction.

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IT Governance Information Technology (IT) Governance is a best practice used by progressive organizations that seek to implement business controls that entail the proper planning, approving, budgeting and purchasing of Information Systems and professional services. The goal of IT governance is to support top-down (leadership) strategy and decisions and bottom-up (IT PMO) innovation and partnership that includes all the activities of the business units and aligns Information technology planning and execution with City's priorities and available resources. IT Governance involves the adoption of formal processes, policies and practices and well defined roles of all stakeholders (staff, IT staff, City executives) to accomplish the following:  Identify IT requirements that are responsive to the unique needs of each department.  Specify IT solutions and required resources for the successful implementation of technology.  Evaluate proposed projects prior to procuring Information Technologies.  Ensure a common IT Enterprise Architecture.  Prioritize IT initiatives and related expenditures.  Optimize investments in IT by eliminating the procurement of duplicate technologies and taking advantage of economies of scale. Adopting IT Governance often requires cultural change in how Information Technology and the IT Department are perceived in the organization. It necessitates adjusting the relative importance assigned to successfully implementing and supporting strategic information systems. There is a whole body of knowledge on the ramifications of not having IT Governance. Some typical consequences are listed below:  The IT organization lacks prior knowledge of technology procurements and finds out that they are required to support them after the fact.  Lack of technology standards and inefficient use of limited IT funds.  The IT staff is adversely impacted by having to support non-standard / duplicated technologies, and in some cases (because of a lack of knowledge or expertise in non- standard systems) simply cannot support those non-standard technologies.

Digital Strategic Plan: Findings & Recommendations

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