IT DSP Findings & Recommendations

Findings and Recommendations City of Berkeley: Digital Strategic Plan and Cost Allocation Plan

October 17, 2016 v5.1

Budgets

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Payment tracking

Provide project management ITSM

Reporting

Stats Interfaces 

Active Directory

Outlook

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ERP

"ITSM" (DoIT replacement)  Create Project Manager class specification, hire and promote staff with project management skillsets  Adopt an IT Governance process and policy. Benefits:  Increased project delivery on/ahead of schedule and on/or under budget.  More efficient use of staff resources.  Ability to make better informed decisions.

 Cost savings by not starting projects that cannot be completed.  Align IT projects with City’s Strategic goals and resilience strategy  Improved ability to gauge project status: scope, schedule and cost.

 Improved IT and City staff morale.  Improved IT Department reputation.

 Improved customer services, department and Council members.  Increased social capital: improved IT Department trust and credibility .

M 4

Resource Planning: Cost / Budget Allocation Findings: The DSP Project revealed existing technology infrastructure is a large unfunded liability. (Lack of Internal Service Fund). The following illustrates the current condition:  Funds do not cover network devices, wireless, VOIP phone system, UPS, fiber, wireless infrastructure and other City-wide software needs.  There is no internal service fund to cover other technology infrastructure aside from PC desktops, servers, and existing EA agreements.  There is no plan articulating to users what they are getting for their costs.  There is no software where you can see what costs will be next year for end users.  Lack of consistency with the PC/Server replacement plan, implementation and messaging.  PC/Server replacement funds are used for other purposes when PCs/Servers are not replaced.  Lack a system to monitor replacements.  Lack of Technology internal service fund to support the existing infrastructure. According to City staff and management, the current lack of an appropriate cost allocation model results in the following:  Lack of transparency to end users.  Budgeting is really inefficient, consistently patching instead of planning.

Digital Strategic Plan: Findings & Recommendations

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