Findings and Recommendations City of Berkeley: Digital Strategic Plan and Cost Allocation Plan
October 17, 2016 v5.1
Provide project management ITSM
"ITSM" (DoIT replacement) Create Project Manager class specification, hire and promote staff with project management skillsets Adopt an IT Governance process and policy. Benefits: Increased project delivery on/ahead of schedule and on/or under budget. More efficient use of staff resources. Ability to make better informed decisions.
Cost savings by not starting projects that cannot be completed. Align IT projects with City’s Strategic goals and resilience strategy Improved ability to gauge project status: scope, schedule and cost.
Improved IT and City staff morale. Improved IT Department reputation.
Improved customer services, department and Council members. Increased social capital: improved IT Department trust and credibility .
Resource Planning: Cost / Budget Allocation Findings: The DSP Project revealed existing technology infrastructure is a large unfunded liability. (Lack of Internal Service Fund). The following illustrates the current condition: Funds do not cover network devices, wireless, VOIP phone system, UPS, fiber, wireless infrastructure and other City-wide software needs. There is no internal service fund to cover other technology infrastructure aside from PC desktops, servers, and existing EA agreements. There is no plan articulating to users what they are getting for their costs. There is no software where you can see what costs will be next year for end users. Lack of consistency with the PC/Server replacement plan, implementation and messaging. PC/Server replacement funds are used for other purposes when PCs/Servers are not replaced. Lack a system to monitor replacements. Lack of Technology internal service fund to support the existing infrastructure. According to City staff and management, the current lack of an appropriate cost allocation model results in the following: Lack of transparency to end users. Budgeting is really inefficient, consistently patching instead of planning.
Digital Strategic Plan: Findings & Recommendations
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