Findings and Recommendations City of Berkeley: Digital Strategic Plan and Cost Allocation Plan
October 17, 2016 v5.1
Negative perception of end users, they don’t feel they are getting the value. IT is being more reactive than being proactive. Lack of software asset management results in costly renewals of software agreements The City is running on end of life hardware, which poses risks. Solutions: Adopt a cost allocation plan for infrastructure costs. Implement an IT Service Management tool for help desk service request tracking, software and hardware asset management Communicate the plan to end users. Internal Service Fund to support existing, and new infrastructure. Benefits: Improved transparency. Better communication with end users. Physical Security Findings: The ITS project uncovered that physical security of City properties, buildings, and staff is extremely limited, for instance: In City Hall, the only space with a key card system is the computer room. The City has multiple keycard systems managing multiple buildings, and there are no after-hours monitoring of the facility, motion detectors, door monitors, or window intrusion systems. (There are cameras in the server room.) There is no automated way to lock City Hall down in the event of an emergency. According to City staff and management, the current lack of physical security results in: Risk of vandalism and theft. Misuse of access to City facilities. Disgruntled employee could do something to City facilities and/or staff. Solutions: Implement a Centralized Identification Badging System, providing active monitoring capabilities with alerts. Benefits: Prevention, or stopping intrusion, damage, etc. Secure the assets of the City. Secure the safety of City staff and customers. More efficient use of IT finding. Healthy stable infrastructure.
Digital Strategic Plan: Findings & Recommendations
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