IT DSP Findings & Recommendations

Findings and Recommendations City of Berkeley: Digital Strategic Plan and Cost Allocation Plan

October 17, 2016 v5.1

 Negative perception of end users, they don’t feel they are getting the value.  IT is being more reactive than being proactive.  Lack of software asset management results in costly renewals of software agreements  The City is running on end of life hardware, which poses risks. Solutions:  Adopt a cost allocation plan for infrastructure costs.  Implement an IT Service Management tool for help desk service request tracking, software and hardware asset management  Communicate the plan to end users.  Internal Service Fund to support existing, and new infrastructure. Benefits:  Improved transparency.  Better communication with end users. Physical Security Findings: The ITS project uncovered that physical security of City properties, buildings, and staff is extremely limited, for instance:  In City Hall, the only space with a key card system is the computer room.  The City has multiple keycard systems managing multiple buildings, and there are no after-hours monitoring of the facility, motion detectors, door monitors, or window intrusion systems. (There are cameras in the server room.)  There is no automated way to lock City Hall down in the event of an emergency. According to City staff and management, the current lack of physical security results in:  Risk of vandalism and theft.  Misuse of access to City facilities.  Disgruntled employee could do something to City facilities and/or staff. Solutions:  Implement a Centralized Identification Badging System, providing active monitoring capabilities with alerts. Benefits:  Prevention, or stopping intrusion, damage, etc.  Secure the assets of the City.  Secure the safety of City staff and customers.  More efficient use of IT finding.  Healthy stable infrastructure.

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Digital Strategic Plan: Findings & Recommendations

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