IT DSP Findings & Recommendations

Findings and Recommendations City of Berkeley: Digital Strategic Plan and Cost Allocation Plan

October 17, 2016 v5.1

E 4.5 Online Survey Leading IT Requirements The DSP online survey was posted from June 1 to June 15, 2016. The number of responses was outstanding; two-hundred and thirty-three (233) City staff and management responded. The online survey addressed the following:  Existing information systems: infrastructure, hardware, and software  Information and data sharing needs  IT support levels  Business and service delivery applications The following figures provide a summary of the leading technology challenges and requirements

identified by City management and staff in the DSP Online Staff Survey. Figure E 4.5.1: Technologies Requiring the Most Improvement

It is important to note that Project Management is at the top of the list of non-technical areas that require the most improvement, followed by IT Support. The figure on the following page reflects responses to a question asking what online services City staff would most like to provide the residents of Berkeley. Forty (40) different online apps were provided for staff to pick from. Key findings from this include the following:  As consistently indicated in other project tasks, the City Website redesign was rated number 1 and website functionality was 4 out of 40.

 311 Services was at the top of the list at number 3.  3 out of the top 10 apps relate to online payments.

Digital Strategic Plan: Findings & Recommendations

© 2016 7 ThirdWave Corp 11400 W. Olympic Blvd. Suite 200 Los Angeles CA 90064 310.914.0186 V 310.312.9513 F

Made with FlippingBook HTML5