Findings and Recommendations City of Berkeley: Digital Strategic Plan and Cost Allocation Plan
October 17, 2016 v5.1
o Establish City, Community, Business, Regional Government forums to discuss ongoing and planned DSP initiatives. Training Plan: Implement the training recommendations in the DSP, formalizing an ongoing IT training program for City staff. Develop a curriculum of classes, prerequisites, and course descriptions. Resistance Management Plan: Provide feedback mechanisms for staff and management, such as: o Suggestion Box or User Tips on the City’s Intranet. o End User Groups (Quality Circles) for different technologies and / or disciplines. o Implement the recommendation to adopt Business Process Improvement techniques where end users can work with an IT Business Analyst to identify new requirements and / or shortcomings and feed-back loops on newly deployed technologies. o Carryout a Post Implementation Evaluation of the DSP on a yearly basis. o Utilize performance measurement techniques to gauge the progress of the DSP implementation. o Make necessary adjustments to planned initiatives based on changing business and / or service delivery requirements. o Make necessary changes to planned initiatives based on changes or innovations in technology that significantly affect the return on investment. Benefits: Change management will allow the City to achieve the following: Implement a formal process for facilitating the most efficient implementation of the DSP initiatives, via clear executive sponsorship and leadership. Foster enterprise communication and coordination. Provide a mechanism to identify and address staff objections and resistance early, allowing the City to take steps to mitigate concerns and reduce risk before they become significant issues. Provide the highest likelihood of success.
Digital Strategic Plan: Findings & Recommendations
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