IT DSP Findings & Recommendations

Findings and Recommendations City of Berkeley: Digital Strategic Plan and Cost Allocation Plan

October 17, 2016 v5.1

o Establish City, Community, Business, Regional Government forums to discuss ongoing and planned DSP initiatives.  Training Plan: Implement the training recommendations in the DSP, formalizing an ongoing IT training program for City staff. Develop a curriculum of classes, prerequisites, and course descriptions.  Resistance Management Plan: Provide feedback mechanisms for staff and management, such as: o Suggestion Box or User Tips on the City’s Intranet. o End User Groups (Quality Circles) for different technologies and / or disciplines. o Implement the recommendation to adopt Business Process Improvement techniques where end users can work with an IT Business Analyst to identify new requirements and / or shortcomings and feed-back loops on newly deployed technologies. o Carryout a Post Implementation Evaluation of the DSP on a yearly basis. o Utilize performance measurement techniques to gauge the progress of the DSP implementation. o Make necessary adjustments to planned initiatives based on changing business and / or service delivery requirements. o Make necessary changes to planned initiatives based on changes or innovations in technology that significantly affect the return on investment. Benefits: Change management will allow the City to achieve the following:  Implement a formal process for facilitating the most efficient implementation of the DSP initiatives, via clear executive sponsorship and leadership.  Foster enterprise communication and coordination.  Provide a mechanism to identify and address staff objections and resistance early, allowing the City to take steps to mitigate concerns and reduce risk before they become significant issues.  Provide the highest likelihood of success.

Digital Strategic Plan: Findings & Recommendations

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