IT DSP Findings & Recommendations

Findings and Recommendations City of Berkeley: Digital Strategic Plan and Cost Allocation Plan

October 17, 2016 v5.1

E 4.6 Business Process / Operational IT Initiatives The figure below provides a list of technology initiatives identified in the DSP project. The initiatives below represent a list compiled from all of the data sources on the DSP project including: management interviews, IT Focus Groups, Online Staff Survey, and Rapid Workflow ® workshops with business process owners. The initiatives below are grouped by type of technology, then sorted in descending order in terms of how many times they were identified in the course of the project (for general information purposes). However, the initiatives below are not prioritized; initiatives are prioritized in the companion document to this report, the DSP Volume 2: the DSP Roadmap. Figure E 4.6.1: DSP Technology Initiatives (Not Prioritized) INF Infrastructure 1. I 2 Wi-Fi Master Plan .........................................................................................................2 2. I 1 Infrastructure Fiber Master Plan ...................................................................................1 3. I 3 Uninterruptable Power Supply ......................................................................................1 4. I 4 AC Public Safety Room.................................................................................................1 5. I 5 Upgrade Virtual Servers................................................................................................1 6. I 6 Web Server Redundancy ..............................................................................................1 7. I 7 Print Server Replacement .............................................................................................1 HW Hardware: Servers, Workstations, Peripherals 8. HW 1 Video Conferencing.......................................................................................................2 9. HW 2 PCs / Hand Held Devices..............................................................................................2 10. HW 3 Printers / Plotters .........................................................................................................2 11. HW 4 Replace Building & Permits Server...............................................................................1 12. HW 5 Internal Network Security Monitor Appliance ................................................................1 D SW Software: Departmental 13. D SW 1 Case Management Application .....................................................................................3 14. D SW 2 311 Call Center .........................................................................................................2 15. D SW 3 Grant Time Tracking Application...................................................................................2 16. D SW 4 Public Records Act Request .........................................................................................2 17. D SW 5 Telestaff Application Upgrade/Replace.........................................................................2 18. D SW 6 Commissioner Tracking System ...................................................................................1 19. D SW 7 Permit Summary Application.........................................................................................1 20. D SW 8 CAFR Application .........................................................................................................1 21. D SW 9 Real Quest Enhancement .............................................................................................1 22. D SW 10 Refuse Billing Application..............................................................................................1 23. D SW 11 Route Smart Application ...............................................................................................1 24. D SW 12 Code Enforcement Application .....................................................................................1 25. D SW 13 Learning Management Application ...............................................................................1 26. D SW 14 Dog License Application................................................................................................1 27. D SW 15 Irrigation Management System .....................................................................................1 28. D SW 16 OPAC Computer Skills Testing Application ..................................................................1 29. D SW 17 Help Desk Software ......................................................................................................1

Digital Strategic Plan: Findings & Recommendations

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