IT DSP Findings & Recommendations

Findings and Recommendations City of Berkeley: Digital Strategic Plan and Cost Allocation Plan

October 17, 2016 v5.1

Enterprise Software Projects

Dept.

IT Div. SOW Ent Apps Yes Ent Apps Yes Ent Apps Yes Ent Apps Yes Ent Apps Yes Ent Apps Yes Ent Apps Yes Ent Apps Yes Ent Apps Yes Ent Apps GIS Ent Apps WS Ent Apps WS Ent Apps WS Ent Apps WS 311 Yes

83. Accela Implementation 84. Website Upgrade

Enterprise Enterprise Enterprise Enterprise Enterprise Enterprise Enterprise Enterprise Enterprise Enterprise Enterprise Enterprise Enterprise Enterprise

85. Enterprise Resource Planning Implementation 86. Work Order System (PW, PRW, Forestry) 87. Fleet and Facilities Management

88. Refuse Billing

89. Citizen Request Management (CRM)

90. Implementation for Property Tax Assessment (Replace FUND$) Enterprise

91. Business License Software Replacement 92. Performance Evaluations 93. GIS Master Plan Implementation 95. Expansion of Online Services for Community 96 Paperless Workflows and e-Forms 97. OnBase Expansion - EDMS to ECM 94. Digital Signature

E 4.7 DSP Benefits The DSP Roadmap project identified potential benefits that could be realized by implementing the DSP at the City of Berkeley. Potential benefits were identified in the Rapid Workflow ® workshops, where comprehensive and detailed data was gathered on business process challenges at the City. Benefits include qualitative and quantitative benefits of the proposed technology solutions if implemented, e.g., staff time savings, cost savings, streamline business process, enhanced service delivery, and so on.

Benefits were identified at several levels, e.g., within a section or division for the business process being examined, to the City of Berkeley as a whole, or the public. This information was leveraged to build a compelling business case for IT initiatives, and for prioritizing DSP initiatives in the DSP Roadmap. A total of eight-hundred and eighty-six (886) potential benefits were identified in twenty-five (25) business process workshops, an average of thirty-four (34) benefits opportunities per mission critical business process . These were grouped into forty-five (45) types of potential benefits. The figure on the following page provides the top forty (40) potential benefits that will be derived by approving and funding the DSP. (The number in the column shown as “Qty.” indicate the number of times these benefits were identified in all of the Rapid Workflow ® workshops.) While these benefits are not quantified in terms of hard dollars, the figure below provides a level of magnitude on the potential impact that DSP initiatives offer the City of Berkeley and its constituents.

Digital Strategic Plan: Findings & Recommendations

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