IT DSP Findings & Recommendations

Findings and Recommendations City of Berkeley: Digital Strategic Plan and Cost Allocation Plan

October 17, 2016 v5.1

The objectives of the DSP are to:  Connect technology resources, innovation, and initiatives to the City of Berkeley’s Strategic Plan. Furthermore, facilitate excellence in municipal services, civic participation, and community wellbeing.  Serve as the framework for how IT services will be delivered to the City with an enterprise focus to integrate existing and new systems to provide business process improvement.  Define a clear set of goals, guiding principles, and strategic priorities for accomplishing the City’s objectives:  Information Technology Strategy  Guiding Principles  Implementation Roadmap  The Digital Strategic Plan contains actionable objectives, and will be the guiding document that shapes how the City delivers innovative, unified, and effective technology services throughout the organization and to the community. To this end, the implementation of future business systems and Information Technology projects must be properly prioritized, scheduled, and coordinated as part of an enterprise DSP. Implementation of the DSP Roadmap will help ensure the City’s technological advancement by making logical and sound investments in physical resources (i.e., hardware, software, integrated systems, etc.) and human resources (staff and training). 1.2 Digital Strategic Plan Roadmap Project Approach The DSP project employed a comprehensive, logical and structured “waterfall” approach relying on the collection, assessment, and synthesis of various types of information, including:  Documentation of Current Technology  IT Systems Inventory

 Management Interview data  City Staff Online Survey data  IT Focus Groups data  Rapid Workflow ® Business Process Analysis Workshop data.

Figure 1.2.1 on the following page illustrates the approach used on the DSP Roadmap project. As shown, the project was broken out into three phases: Discovery, Analysis / Requirements, and Recommendations / Strategy.

Digital Strategic Plan: Findings & Recommendations

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