IT DSP Findings & Recommendations

Findings and Recommendations City of Berkeley: Digital Strategic Plan and Cost Allocation Plan

October 17, 2016 v5.1

Figure 1.2.1: Comprehensive Project Methodology

Data from one phase is referenced in subsequent project phases and forms the basis for the final recommendations and strategy. Phase 1: The Discovery Phase established a baseline understanding of the City’s IT and business systems environment, including a survey of existing information technologies. Phase 2: The Analysis/Requirements Phase engaged a broad section of stakeholders, including:  City Department Heads: in management interviews soliciting a Management perspective on current and future operating challenges faced by Departments.  City staff: twenty-six (26) business requirements workshops were held to address departmental and enterprise operating needs. Over two hundred (200) City/Contractor staff and management participated, with several contributing input in more than one session.  IT staff: in five focus groups addressing Infrastructure, Hardware, Software, 311, and Service Delivery.

Digital Strategic Plan: Findings & Recommendations

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