IT DSP Findings & Recommendations

Findings and Recommendations City of Berkeley: Digital Strategic Plan and Cost Allocation Plan

October 17, 2016 v5.1

Phase 3: The Strategic Plan Roadmap Phase: which synthesized all of the data collected in previous tasks to produce the findings, recommendations and implementation plan, including prioritized technology initiatives. The DSP Roadmap identifies opportunities for improving business process and customer service through policy, process and/or Information Technology initiatives. ThirdWave used a comprehensive analysis to produce a pragmatic DSP Roadmap custom tailored for the specific needs of the City of Berkeley. Figure 1.2.2: Comprehensive Project Framework

ThirdWave’s Digital Strategic Planning framework triangulates on all key facets of the organization to get a crisp definition of business, functional and technology requirements to produce responsive and actionable recommendations. The project employed a highly participatory process engaging the entire cross section of stakeholders including:  Management Interviews: To address business unit missions, business architecture, governance structure, management policies, strategic planning, fiscal and staff resource allocation to effectively sustain the Roadmap.  Operational/Business Process Workshops: To address opportunities for streamlined business processes, methods and procedures, and the service delivery tools required by staff to provide extraordinary service delivery.  Technology Focus Groups: To address strategic information technologies with the appropriate infrastructure, hardware, software, Enterprise Architecture, organizational structure, knowledge, skills and abilities; standards and best practices.

ThirdWave’s IT Strategic Planning Triangulation Framework ©1988

The findings and recommendations in this document respond to management, operational, and technology requirements collected in various project tasks. ThirdWave’s Digital Strategic Planning Triangulation Framework recognizes that a viable IT strategy addresses all needs of the organization, including the needs of the constituents. This document is not meant to be read in one sitting; it is a reference guide – a roadmap for a five-year journey. The DSP provides the rationale and technical description of strategic business/IT initiatives, facilitating the effective planning, procurement, implementation and management of information systems at the City of Berkeley. Volume 1 DSP Findings & Recommendations (this document) describes “what” the City should do, Volume 2, the DSP Roadmap describes “when” and at what cost.

Digital Strategic Plan: Findings & Recommendations

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