IT DSP Findings & Recommendations

Findings and Recommendations City of Berkeley: Digital Strategic Plan and Cost Allocation Plan

October 17, 2016 v5.1

Section 2 Requirements Definition Findings

2.1 Management Requirements Findings Management requirements were gathered via interviews; the objectives included the following: 1. Obtain a management perspective on unique business challenges facing each department. 2. Gather city-wide functional, operational and service delivery requirements. 3. Solicit management opinion on the existing IT organization and the level of their support services. Department heads from the following organizations participated in the management interviews: 1. City Attorney 9. Information Technology 2. City Clerk 10. Public Works 3. City Auditor 11. Planning 4. City Manager 12. Police 5. Finance 13. Parks, Recreation & Waterfront 6. Fire 14. Library 7. Health, Housing and Community Services 15. Rent Board 8. Human Resources The figures below summarize the data collected from the City’s leadership team including the most significant management, business and technology challenges. Department challenges are shown on the left and corresponding number of times an existing challenge was mentioned is reflected under the quantity (Qty.) column, illustrated by the Gant chart. The responses are for

Digital Strategic Plan: Findings & Recommendations

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