IT DSP Findings & Recommendations

Findings and Recommendations City of Berkeley: Digital Strategic Plan and Cost Allocation Plan

October 17, 2016 v5.1

the following question: “What are the most significant operational and/or service delivery (not technology) challenges facing your department at the present, and in the next 3 to 5 years?” The management responses have been generalized and grouped into similar responses in the figure below. Figure 2.1.1: Management Team Business Challenges Management Business Challenges Qty. 1 2 3 4 5 6 7 8 9 10 1 Staffing 10 2 Budget/Finance 7 3 Customer Service 6 4 Document/Records Management System 5 5 IT Performance/Support Services 5 6 Using Manual Systems/Processes 4 7 Policies 4 8 FUND$ (Finance System) 2 9 Consistency and Efficiency 2 10 City's Website 1 11 IT Governance Model 1 12 Security and Maintenance 1 13 Learning and Training 1 14 Data Management 1 The most significant management/operational challenge facing City executives are noted in the first five items on the list, led by staff shortages. This is consistent with other data collected in the project. The most significant technology challenge identified in this response is document/records management. The figure on the following page provides a summary of technology challenges identified in the City’s management team interviews.

Digital Strategic Plan: Findings & Recommendations

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