IT DSP Findings & Recommendations

Findings and Recommendations City of Berkeley: Digital Strategic Plan and Cost Allocation Plan

October 17, 2016 v5.1

Figure 2.1.2: Management Team Technology Challenges Management Technology Challenges

Qty. 1 2 3 4 5 6 7 8 9 10 11 12 13 14

Applications (permits, online payment, etc.) Enterprise Content Management System

1 2 3 4 5 6 7 8 9

14 11

City Website

9 8 5 5 3 3 3 3 2 2 2 1 1 1 1 1 1 1 1 1 1

System Operation Issues New ERP/Issues with FUND$

System Implementation Delays/Problems The Cost and Funding of New Systems

Server Failures

Lack IT Staff/Support

10 Outdated Software (ILS, AMAG, etc.)

11 Social Media 12 WAN/LANS 13 CRM Solution

14 Document Indexing/Taxonomy

15 Intranet

16 Networked PCs

17 Eliminate Shadow Systems

18 IT Funding

19 Video Conferencing 20 Need Reliable Wi-Fi 21 Storage of Multimedia 22 VOIP with Current Tools

23 Capital Projects

The most significant management technology challenges facing City executives entail the City’s application software, Enterprise Content Management System and the City’s website. The data coincides with data collected in the IT Focus Groups, Online Staff Survey and the Rapid Workflow ® workshops. The figure on the following page provides a listing of management responses for the following question: “What is your department’s level of satisfaction with the IT organization’s ability to support your department’s current or projected needs based on your perception of one or more of the following?” The management responses have been generalized and grouped into similar responses.

Digital Strategic Plan: Findings & Recommendations

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