IT DSP Findings & Recommendations

Findings and Recommendations City of Berkeley: Digital Strategic Plan and Cost Allocation Plan

October 17, 2016 v5.1

Figure 2.1.3: IT Staffing, Knowledge and Resources Allocation

2.1.1 Summary of Management Interviews The management interviews revealed the following: Management/Operational Challenges  IT staffing levels received the second highest “Poor” rating is all topics covered in the management interviews.  The adequateness of staffing rated “Excellent” and “Very Good” only once each, with “Good/Poor” rating the prominent ratings. Technology Knowledge Challenges  Management ratings on this question were the best scores of all three ratings. With the majority of scores going from “Good” to “Very Good.”  Written comments reflected the need of IT skills training.

Digital Strategic Plan: Findings & Recommendations

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