IT DSP Findings & Recommendations

Findings and Recommendations City of Berkeley: Digital Strategic Plan and Cost Allocation Plan

October 17, 2016 v5.1

5. Operations & Sustainability............................................................................. 25 2.2.1 Summary of IT Focus Groups.............................................................................. 26 Figure 2.2.1.1: IT Focus Group Problem Statement Dashboard ....................... 26 Figure 2.2.1.2: Overall Summary of IS Department Challenges........................ 27 2.3 City Staff Online Survey....................................................................................... 27 Figure 2.3.1: City Staff Participation................................................................ 28 Figure 2.3.2: Overall Condition of Information Systems Rating...................... 28 Figure 2.3.3: Technologies Requiring the Most Improvement ....................... 29 Figure 2.3.4: Web Technologies for Enhancing Customer Service ................ 29 2.4 Leading Technology Initiatives............................................................................. 30 Figure 2.4.1: Technology Initiatives Identified (Not Prioritized)..................... 31 Figure 2.4.2: Enterprise Initiative Matrix........................................................ 32 Figure 2.4.3: Management Policies & Process Improvements ..................... 33 Figure 2.4.4: Infrastructure & Hardware Requirements ................................ 34 Figure 2.4.5: Departmental & Enterprise Software........................................ 35 Figure 2.4.6: Enterprise Software Requirements .......................................... 36 Figure 2.4.7: E-Government & System Integration Requirements................ 37 Digital Strategic Plan Roadmap Recommendations ................................................... 38 3.1 Introduction to the DSP Roadmap Recommendations........................................ 38 3.2 Digital Strategic Plan Roadmap Initiatives........................................................... 39 3.2.1 Technology Recommendations ........................................................................... 39 I Infrastructure........................................................................................... 39 I 1 Networks/Communications.................................................. 39 I 1.1 Infrastructure Master Plan ................................................... 39 I 1.2 Wi-Fi Master Plan................................................................ 40 I 1.3 Citywide Fax........................................................................ 40 I 1.4 Uninterruptable Power Supply............................................. 41 I 1.5 AC Public Safety Room....................................................... 41 I 1.6 Upgrade Virtual Servers ...................................................... 42 HW Hardware: Servers, Desktops, Mobile Devices, Peripherals .................. 42 HW 1 Web Server Redundancy .................................................... 42 HW 2 Print Server Replacement ................................................... 43 HW 3 Office 2013 Apps / Office 360 ............................................. 43 HW 4 PCs / Hand Held Devices.................................................... 44 HW 5 Printers / Plotters................................................................. 45 D SW Software: Departmental .......................................................................... 46 D SW 1 City Clerk Commissioner Tracking System [1].................... 46 D SW 2 Office of Economic Development Permit Summary Application [25].................................................................... 48 D SW 3 General Services Department CAFR Applications [8] ........ 49 D SW 4 Public Works RealQuest Enhancements [18] ..................... 50 D SW 5 Public Works Refuse Billing Application [12]....................... 50 D SW 6 Public Works Route Smart Application [12] ........................ 53 D SW 7 Planning Department Code Enforcement Application [21].. 53 D SW 8 Health, Housing & Community Services Grant Time Tracking Application [6] ....................................................... 55

Section 3

Table of Contents

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