IT DSP Findings & Recommendations

Findings and Recommendations City of Berkeley: Digital Strategic Plan and Cost Allocation Plan

October 17, 2016 v5.1

IT Budget & Resource Challenges  There was a general consensus that the City does not invest enough in the technology and the IT organization.  This item received the lowest ratings from the management team. The most obvious observation that can be made of the forgoing data is that only 2 out of 53 responses, or 3%, responded with an answer of “Excellent.” There is clearly substantial room for improvement in the City’s IT organization, something the City’s IT Director is acutely focused on. 2.2 Information Technology Focus Group Findings

The following pages provide a summary of comments and findings from four Focus Groups held with IT staff from the City’s IT organization regarding the City’s Information Technology portfolio and operations. The following illustrates the nature of challenges and opportunities facing the City in five key technology areas as perceived by IT staff:  Infrastructure

 Hardware  Software  311 Call Center  Sustainability & Service Delivery. Legend:

M  Management Issues: related to finance, organizational structure, staffing, training, and/or policy. O  Operational Issues: related to operations, service delivery, methods and/or procedures. T  Technology Issues: related to any aspect of information technology.

Infrastructure

M

O

T

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1.1 Network Infrastructure 1. City-owned Fiber between downtown buildings needs replacement...................  2. Need to Upgrade Uninterrupted Power Supply (UPS).........................................  1.2 Telecommunication Infrastructure 1. Telephony system is difficult to administer .............................................................. .....   2. Citywide Fax Issues ................................................................................................. ......... .....   1.3 Data Centers 1. Lack of Redundant HVAC in Public Safety Server Room....................................   1.4 Data Storage 1. Slow performance/response time with Virtual Servers (SQL Servers) .................... ......... .....  

Digital Strategic Plan: Findings & Recommendations

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