IT DSP Findings & Recommendations

Findings and Recommendations City of Berkeley: Digital Strategic Plan and Cost Allocation Plan

October 17, 2016 v5.1

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Operations & Sustainability

5.1

IT Organizational Structure

5.1.1 IT Staff Resources KSAs 1. Cyber security and resiliency is a large liability for the City of Berkeley. .............  2. There is a significant disconnect between staff’s current, needed, and future knowledge, skills, and abilities and industry best practices. ................................   3. Existing IT processes and decisions are not aligned with industry best practices ................................................................................................................... .....  5.1.2 Technology Staff Levels 1. There is a perception of consistent understaffing throughout all IT divisions ......  5.2 Project Management: Project tracking, Reporting and Prioritization 1. The current IT governance process struggles to manage business requirements, department and city-wide priorities, and decision making. ...........   5.3 Resource Planning: Cost / Budget Allocation, Business Process Work Flow 1. The existing technology infrastructure is a large unfunded liability. ....................  5.4 Business Continuity & Disaster Recovery 1. The City of Berkeley does not have an official Business Continuity Plan............  2. The City of Berkeley does not have a Disaster Recovery (DR) Plan...................  5.5 Physical Security 1. Physical security of all properties, buildings, and staff is extremely limited.........  5.6 Help Desk 1. IT needs a tool to track assets, documentation, and service requests.................... ..... 

Digital Strategic Plan: Findings & Recommendations

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