IT DSP Findings & Recommendations

Findings and Recommendations City of Berkeley: Digital Strategic Plan and Cost Allocation Plan

October 17, 2016 v5.1

2.2.1 Summary of IT Focus Groups The figure below provides a high level overview of the five technology support areas addressed in the IT Focus Groups. The Gant chart illustrates the number of times an issue was identified by IT staff. Figure IT Focus Group Problem Statement Dashboard No. Areas Qty. 1 Infrastructure

4 1 1 1 3 4 2 4 1 3 1 1 7 3 0


Management Operational Technology

2. Hardware

3. Software

4. 311 Call Center

5. Sustainability

Figure below provides an overall summary of the challenges identified by IT staff during the IT Focus Groups, which gathered information directly from the City’s technical professionals. While the compiled instances of management, operational, and technology problems are not weighted, this dashboard provides a general indicator of existing challenges identified by the City of Berkeley’s IT staff.

Digital Strategic Plan: Findings & Recommendations

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