IT DSP Findings & Recommendations

Findings and Recommendations City of Berkeley: Digital Strategic Plan and Cost Allocation Plan

October 17, 2016 v5.1

Figure Overall Summary of IT Department Challenges Dashboard Qty %

Management 17 47% Operational 12 33% Technology 7 19% 36 100

The figure summarizes the data from Figure above and indicates that the most significant challenges faced by the IT organization relate to management issues. (The solutions from the IT Focus Groups are incorporated into section 2.5 Summary of Technology Requirements.) This data is aligned with other findings in the discovery and requirements definition phases of the project, namely that the existing IT organization has significant challenges in how it provides technology leadership, operates, provides services to City departments, and supports the City’s information systems. These issues are addressed in section 3.2.2, Operational Recommendations, of this document. 2.3 City Staff Online Survey

The data on the following pages was gathered via an online survey that allowed all City staff the opportunity to provide input on their perception of the City’s Information Technologies and the IT organization’s ability to support the City’s needs. The DSP online survey was posted from June 1 to June 15, 2016. The number of responses was outstanding; two-hundred and thirty-three (233) City staff and management responded.

The online survey addressed the following:  Existing information systems: infrastructure hardware, and software  Information and data sharing needs  IT support levels  Business and service delivery applications

The following figure illustrates the degree of City staff participation sorted by departments in descending order. Generally speaking, the survey received a great response.

Digital Strategic Plan: Findings & Recommendations

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