IT DSP Findings & Recommendations

Findings and Recommendations City of Berkeley: Digital Strategic Plan and Cost Allocation Plan

October 17, 2016 v5.1

Figure 2.3.3: Technologies Requiring the Most Improvement

The figure below addresses responses on a variety of web/social media tools presented to City staff as possible solutions to enhance the ability to connect with the public and enhance customer services. E-Government Apps are the clear leader followed by online video and Facebook and Twitter. These numbers were derived from combining “Very Important” and “Important” answers in the survey. Figure 2.3.4: Web Technologies for Enhancing Customer Service Staff Response % E-Government Apps 16 Online Videos 14 Facebook 11 Twitter 11 You Tube 10 Google+ 9 Nextdoor 8 Podcasts 7 Blogs 6 Instagram 6


Most Important


Least Important

Digital Strategic Plan: Findings & Recommendations

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