IT DSP Findings & Recommendations

Findings and Recommendations City of Berkeley: Digital Strategic Plan and Cost Allocation Plan

October 17, 2016 v5.1

D SW 9 Human Resources Learning Management Application [20].................................................................... 56 D SW 10 Animal Services Dog License Application [11].................... 58 D SW 11 Fire & Police Departments Telestaff Application Upgrade/Replace [15]....................................... 59 D SW 12 City Attorney Public Records Act Request [4]..................... 60 D SW 13 Police Department Public Records Act Request [12].......... 61 D SW 14 Parks, Recreation & Waterfront Irrigation Management System [19] ................................................... 63 D SW 15 Rent Board Case Management Application [24] ................. 64 D SW 16 311 Call Center ................................................................... 67 D SW 17 Help Desk Software............................................................. 71 E SW Software: Enterprise ............................................................................... 72 E SW 1 Enterprise Taxonomy .......................................................... 73 E SW 2 OnBase ECMS .................................................................... 74 E SW 3 Automated Workflow ........................................................... 76 E SW 4 E-Forms .............................................................................. 78 E SW 5 E-Signatures ....................................................................... 79 E SW 6 Project Management ........................................................... 80 E SW 7 Worker's Comp Application [16] .......................................... 81 E SW 8 Auditor Contract Administration [7] ..................................... 83 E SW 9 Public Works Asset Management [3] .................................. 85 E SW 10 Contract Management [13] ................................................ 89 E SW 11 Customer Relationship Management.................................. 90 E SW 12 Accela.................................................................................. 91 E SW 13 E-Fax System...................................................................... 92 E SW 14 Office 365 .......................................................................... 93 E SW 15 Enterprise Resource Planning (ERP).................................. 93 E SW 15.1 General Services, CAFR [8] ................................................ 94 E SW 15.2 Finance, Revenue Accounting [9] ....................................... 95 E SW 15.3 Budget, Unfunded Liabilities [22] ........................................ 98 E-GOV E-Government Software ....................................................................... 100 E-GOV 1 Web Content Management Software ................................ 100 E GOV 2 City Website Design .......................................................... 100 E GOV 3 E-Government Applications............................................... 103 E TECH Enterprise Architecture ........................................................................ 106 E TECH 1 Cloud Solutions / Cloud Services Broker Policies............. 106 3.2.2 Operational Recommendations ......................................................................... 107 O IT Operational Improvement ................................................................. 107 O 1 Business Process Analysis/Improvement............................................. 107 O 2 Cyber Security ...................................................................................... 108 O 3 Business Continuity Plan ...................................................................... 108 O 4 Disaster Recovery Plan ........................................................................ 109 O 5 Adding/Removing User Accounts ......................................................... 110 O 6 Laptop Administration Plan ................................................................... 110 O 7 Mobile Device Management ................................................................. 111 O 8 Windows Tablets Provisioning.............................................................. 111 O 9 City Council Live Webcam.................................................................... 112

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