IT DSP Findings & Recommendations

Findings and Recommendations City of Berkeley: Digital Strategic Plan and Cost Allocation Plan

October 17, 2016 v5.1

The City can use this document as a reference document and revisit all identified solutions in the future. 3.2 Digital Strategic Plan Roadmap Initiatives This section provides an overall view of IT solutions identified in various tasks of the DSP Roadmap project, including on-line surveys, focus groups with IT staff, and Rapid Workflow ® workshops with stakeholders. 3.2.1 Technology Recommendations

The following enterprise-wide technology recommendations are based on all phases of discovery and requirements definition of the DSP Roadmap project. (The number in parenthesis indicates the number of times an initiative was noted in a Rapid Workflow ® workshop.) Moreover, ThirdWave synthesized staff input and industry best practices, as appropriate, for the City’s organizational and technological situation and culture. The findings identified here relate to technology issues; but in some cases, operational and management issues are also referenced in these findings where they relate specifically to technology recommendations. I Infrastructure

The Roadmap project assessed various infrastructure, networking, and communications technologies. Various IT operational opportunities were also assessed as part of the project. Our findings and recommendations on infrastructure issues are provided below.

I 1

Networks/Communications

I 1.1

Infrastructure Master Plan Findings: The IT Focus Groups revealed that City-owned Fiber between downtown buildings needs replacement

According to City staff, this results in the following:  Aging fiber could result in network latency.  Aging fiber is less stable and more prone to breaking. Recommendations:  Carry out a Fiber Infrastructure Master Plan.  Issue a Request for Proposal for enhancing the City’s fiber.  Upgrade City-owned fiber.

Digital Strategic Plan: Findings & Recommendations

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