Findings and Recommendations City of Berkeley: Digital Strategic Plan and Cost Allocation Plan
October 17, 2016 v5.1
Benefits: Improved speed, i.e., 10 GB instead of 2 GB. Improved customer service.
Allow the use of emerging technologies that require more bandwidth. Support the new technologies identified in the Digital Strategic Plan.
Wi-Fi Master Plan Findings: The management interviews revealed the need for reliable Wi-Fi at the Marina. According to City IT staff, this results in the following: Limited convenience to residents and tourist to the City’s Marina. A poor perception of the City as many leading cities are providing free Wi-Fi in their public spaces. Recommendations: Carry out a Wi-Fi Master Plan to address the City’s wireless needs, i.e., implement high- speed Wi-Fi at the Marina where there is a high concentration of people. Provide carrier grade, commercial Wi-Fi, in addition to multiple transmitters (access points) to produce a mesh network, as required to provide sufficient coverage. Benefits: Convenience of Internet access for residents and tourists visiting the Marina. Ability to target messaging to Marina visitors to encourage repeat visits. Highly accurate traffic monitoring Constituents could download information about the City of Berkeley, e.g., maps, schedules, and tourist information. Gather visitor information to assist with budgeting and resource allocation. Potential to generate additional revenue or support operating costs through public/private partnerships. The IT Focus Groups revealed Citywide Fax Issues. According to City IT staff, this results in the following: Intermittent issues sending and receiving faxes in multiple locations Interruption of daily operations for certain business groups Difficult to integrate legacy Fax machine hardware with VoIP phone system Recommendations: Adopt a secondary, stand-alone fax system. Explore e-Fax options for sending and receiving faxes. Benefits: Stability of our Citywide fax solution. Reduced administration time. Citywide Fax Findings:
Digital Strategic Plan: Findings & Recommendations
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