IT DSP Findings & Recommendations

Findings and Recommendations City of Berkeley: Digital Strategic Plan and Cost Allocation Plan

October 17, 2016 v5.1

Benefits:  Improved speed, i.e., 10 GB instead of 2 GB.  Improved customer service.

 Allow the use of emerging technologies that require more bandwidth.  Support the new technologies identified in the Digital Strategic Plan.

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Wi-Fi Master Plan Findings:  The management interviews revealed the need for reliable Wi-Fi at the Marina. According to City IT staff, this results in the following:  Limited convenience to residents and tourist to the City’s Marina.  A poor perception of the City as many leading cities are providing free Wi-Fi in their public spaces. Recommendations:  Carry out a Wi-Fi Master Plan to address the City’s wireless needs, i.e., implement high- speed Wi-Fi at the Marina where there is a high concentration of people.  Provide carrier grade, commercial Wi-Fi, in addition to multiple transmitters (access points) to produce a mesh network, as required to provide sufficient coverage. Benefits:  Convenience of Internet access for residents and tourists visiting the Marina.  Ability to target messaging to Marina visitors to encourage repeat visits.  Highly accurate traffic monitoring  Constituents could download information about the City of Berkeley, e.g., maps, schedules, and tourist information.  Gather visitor information to assist with budgeting and resource allocation.  Potential to generate additional revenue or support operating costs through public/private partnerships. The IT Focus Groups revealed Citywide Fax Issues. According to City IT staff, this results in the following:  Intermittent issues sending and receiving faxes in multiple locations  Interruption of daily operations for certain business groups  Difficult to integrate legacy Fax machine hardware with VoIP phone system Recommendations:  Adopt a secondary, stand-alone fax system.  Explore e-Fax options for sending and receiving faxes. Benefits:  Stability of our Citywide fax solution.  Reduced administration time. Citywide Fax Findings:

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Digital Strategic Plan: Findings & Recommendations

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