IT DSP Findings & Recommendations

Findings and Recommendations City of Berkeley: Digital Strategic Plan and Cost Allocation Plan

October 17, 2016 v5.1

 Improved customer service.

I 1.4

Uninterruptable Power Supply Findings:

The IT Focus Groups revealed that the Uninterrupted Power Supplies (UPS) that support network equipment Citywide needs to be upgraded to support longer outage times. UPS are not part of the existing equipment replacement program.

According to City staff, this results in the following:  Downtime at remote sites due to Power Outages.  Electrical Spikes could damage network equipment.  Cost of replacing damaged network equipment due to UPS failure.  Aging UPS equipment can become a fire hazard. Recommendations:  Replace UPS, 40% of 40 – 50 units.  Assess the best approach for replacing the existing UPS.  Install generators in facilities that do not have UPS. Benefits:  Redundancy.  Improved stability.

 Peace of mind.  Improved safety.  Improved business continuity.  Save money in hardware replacements.

I 1.5

AC Public Safety Room Findings: The IT Focus Groups revealed that there is a lack of redundant HVAC in Public Safety Server Room. According to City staff, this results in the following:  Potential downtime for the 911 Communications Center  Risk of damaging server and network equipment due to high temperatures  Overtime staff costs for IT and Public Works staff.  Staff stress. Recommendations:

 Install a redundant AC Unit on the Roof of the Public Safety Building  Install a redundant rack-mounted AC unit in the PSB Server Room  Revise the existing SLA and support contract with the HVAC vendor Benefits:  Reduction of server room downtime due to temperature increases  Improved customer satisfaction  Reduced staff stress

Digital Strategic Plan: Findings & Recommendations

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