IT DSP Findings & Recommendations

Findings and Recommendations City of Berkeley: Digital Strategic Plan and Cost Allocation Plan

October 17, 2016 v5.1

I 1.6

Upgrade Virtual Servers Findings: The IT Focus Groups revealed the slow performance and response time of the City’s Virtual Servers, in particular, the SQL Servers. According to City staff, this results in the following:  Customer dissatisfaction.  Inability to conduct day to day operations.  Lost IT staff time researching and trying to find the solution.  Lost staff time due to waiting for applications to respond (for instance: database queries). Recommendations:  Purchase higher performing backend storage to support the virtual server environment (15K drives or flash storage)  Review the SQL configuration of the clusters, database sizing and balancing. Benefits:  Improved customer service.  Enhanced system performance.

HW

Hardware: Servers, Desktops, Mobile Devices, Peripherals

HW 1

Web Server Redundancy Findings: The IT Focus Groups revealed the lack of Web Server Redundancy. According to City staff, this results in the following:  Risk of website downtime due to hardware failure  Need for scheduled downtime to perform hardware/software updates  Intermittent interruption of access to online City services  Loss of credibility with our customers Recommendations:  Implement redundant web services (in-house or contracted out, or both).  Offsite hosting of City website to provide redundancy  Upgrade City Website to a newer platform Benefits:  Increased customer satisfaction.  Redundancy, reduced down time or no down time.

Digital Strategic Plan: Findings & Recommendations

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