Findings and Recommendations City of Berkeley: Digital Strategic Plan and Cost Allocation Plan
October 17, 2016 v5.1
Upgrade Virtual Servers Findings: The IT Focus Groups revealed the slow performance and response time of the City’s Virtual Servers, in particular, the SQL Servers. According to City staff, this results in the following: Customer dissatisfaction. Inability to conduct day to day operations. Lost IT staff time researching and trying to find the solution. Lost staff time due to waiting for applications to respond (for instance: database queries). Recommendations: Purchase higher performing backend storage to support the virtual server environment (15K drives or flash storage) Review the SQL configuration of the clusters, database sizing and balancing. Benefits: Improved customer service. Enhanced system performance.
Hardware: Servers, Desktops, Mobile Devices, Peripherals
Web Server Redundancy Findings: The IT Focus Groups revealed the lack of Web Server Redundancy. According to City staff, this results in the following: Risk of website downtime due to hardware failure Need for scheduled downtime to perform hardware/software updates Intermittent interruption of access to online City services Loss of credibility with our customers Recommendations: Implement redundant web services (in-house or contracted out, or both). Offsite hosting of City website to provide redundancy Upgrade City Website to a newer platform Benefits: Increased customer satisfaction. Redundancy, reduced down time or no down time.
Digital Strategic Plan: Findings & Recommendations
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