IT DSP Findings & Recommendations

Findings and Recommendations City of Berkeley: Digital Strategic Plan and Cost Allocation Plan

October 17, 2016 v5.1

HW 2

Print Server Replacement


Findings: The IT Focus Groups revealed that the Print Server is crashing, resulting in having to restore from backups. According to City staff, this results in the following:  Makes network printing unavailable to the entire City.  Staff time to troubleshoot and restore print server. Recommendations:  Carry out a technical assessment and isolate the cause, purchase a new print server if required.  Reconfigure printers to direct IP printers, managed by Active Directory Group Policy, and use the print server to host printer drivers. Benefits:  Improved stability and uptime of the print server.  Less troubleshooting time for IT staff Office 2013 Apps / Office 360 Findings: The IT Focus Groups revealed that Office 2013 Applications are freezing and crashing. According to City staff, this results in the following:  Daily productivity impacts for staff (e.g., in Word and Outlook)  High call volume to the Help Desk  Customer dis-satisfaction Recommendations:  Training for staff and IT staff on trouble shooting.  Explore migrating to Office 365.  Improve shared knowledge in the IT Department for system solutions; a better way of communicating and reporting issues and fixes. Benefits:  Improved productivity and customer satisfaction.  O365 will enable redundancy and services, reducing downtime and improving productivity.  O365 will enable access to documents in case of emergency via web and drop box.  More training would improve the social capital.

HW 3

Digital Strategic Plan: Findings & Recommendations

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