Findings and Recommendations City of Berkeley: Digital Strategic Plan and Cost Allocation Plan
October 17, 2016 v5.1
Print Server Replacement
Findings: The IT Focus Groups revealed that the Print Server is crashing, resulting in having to restore from backups. According to City staff, this results in the following: Makes network printing unavailable to the entire City. Staff time to troubleshoot and restore print server. Recommendations: Carry out a technical assessment and isolate the cause, purchase a new print server if required. Reconfigure printers to direct IP printers, managed by Active Directory Group Policy, and use the print server to host printer drivers. Benefits: Improved stability and uptime of the print server. Less troubleshooting time for IT staff Office 2013 Apps / Office 360 Findings: The IT Focus Groups revealed that Office 2013 Applications are freezing and crashing. According to City staff, this results in the following: Daily productivity impacts for staff (e.g., in Word and Outlook) High call volume to the Help Desk Customer dis-satisfaction Recommendations: Training for staff and IT staff on trouble shooting. Explore migrating to Office 365. Improve shared knowledge in the IT Department for system solutions; a better way of communicating and reporting issues and fixes. Benefits: Improved productivity and customer satisfaction. O365 will enable redundancy and services, reducing downtime and improving productivity. O365 will enable access to documents in case of emergency via web and drop box. More training would improve the social capital.
Digital Strategic Plan: Findings & Recommendations
© 2016 43 ThirdWave Corp 11400 W. Olympic Blvd. Suite 200 Los Angeles CA 90064 310.914.0186 V 310.312.9513 F
Made with FlippingBook HTML5