Findings and Recommendations City of Berkeley: Digital Strategic Plan and Cost Allocation Plan
October 17, 2016 v5.1
Reports: Single Audit Report Grant Reports IDC Report State Controller Report Interfaces: FUND$ or new ERP System OnBase Enterprise Content Management System Business Intelligence tool Benefits: Save staff time. Improve the coordination between Accounting and City departments. Allow staff to focus on other important projects simultaneously, e.g., external audit. Improve the overall quality of the finance system.
D SW 4
Public Works RealQuest Enhancements  Findings:
The Public Works Private Sewer Lateral Rapid Workflow ® workshop revealed that RealQuest does not have phone numbers for property owners. According to City staff, this results in: The inability to find property owners. The work does not get done. Recommendations:
Explore if RealQuest can provide phone numbers. Have RealQuest data uploaded more frequently. Establish one customer database. Benefits: Improved staff efficiency will improve staff time savings. More work will be done.
D SW 5
Public Works Refuse Billing Application  Findings: The Public Works Refuse Billing Rapid Workflow ® workshop revealed that the process has numerous challenges: Accurately identifying the service location. Not getting reports with useful data for decision making. Lack of baseline standards for customer start of service. Lack of a sufficient level of detail in the billing statements: e.g., correct quantity of service level and service dates. Route books lack appropriate information. The Truck report is a manual process, labor intensive and truck reports lack real time information. Inefficient process in closing cart delivery Lagan cases. Lack of handheld devices for field staff.
Digital Strategic Plan: Findings & Recommendations
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