Findings and Recommendations City of Berkeley: Digital Strategic Plan and Cost Allocation Plan
October 17, 2016 v5.1
Ensure that information gets into the right system. Provide Auto Payments Provide an online portal for the public to submit requests Interfaces: Route Smart CRM
County System 3rd party billers Reports: By service location. Commercial customer service level and type. State report. Recycling report. Diversion. Billing schedules. Accounts Receivable reports.
Ad Hoc reports. Route reporting By work order type, department, queue (allocation), requestor, and work order handler Multi-sort (sort by multiple columns) Benefits: Improved business processes. Better reports with useful information for decision making. Improved customer service. Reduced calls to the Customer Service Center. Satisfied customers. Reduced staff time for multiple departments, Improved route optimization. More efficient operation. Improved customer service and billing. Improved the budget procedure. Improved staff morale. Reduced processing cost by reducing overtime. Improved service level. Reduced operating expense. Improved performance and morale. Reduced truck maintenance.
Digital Strategic Plan: Findings & Recommendations
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