IT DSP Findings & Recommendations

Findings and Recommendations City of Berkeley: Digital Strategic Plan and Cost Allocation Plan

October 17, 2016 v5.1

Preface

Digital Strategic Plan: Findings & Recommendations

Preface The City of Berkeley (City) Digital Strategic Plan & Roadmap (DSP Roadmap) is the result of a comprehensive and thorough assessment of the City’s existing technologies, operational requirements and service delivery needs. This document reflects a business and technology strategy that is technologically strategic, operationally responsive, and fiscally responsible. It addresses the unique requirements of the mission critical business needs of the City and its constituents, visitors and business community as a whole.

The DSP Roadmap is the product of a collaborative effort with City management and staff who made valuable contributions throughout the project. A considerable focus was placed on addressing management, operational and technology challenges identified during the project; which are referred to as “Problem Statements” throughout this document. However, this report should not leave the impression that all ThirdWave assessed was problematic. Nothing could be further from the truth. ThirdWave observed numerous strengths at the City including the following:  The City has made significant investments in departmental and enterprise systems in the last several years. Most recently, the City implemented an OnBase Enterprise Document Management System and is currently going through the process to procure an Enterprise Resource Planning System, which will address a number of city-wide technology and business process needs.

Digital Strategic Plan: Findings & Recommendations

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