Findings and Recommendations City of Berkeley: Digital Strategic Plan and Cost Allocation Plan
October 17, 2016 v5.1
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Public Works Route Smart Application  Findings: The Public Works Route Smart if service Rapid Workflow ® workshop revealed that truck reports lack real time information. According to City staff, this results in the following: Inefficient work process. Delays getting back to the customer. A negative impact on billing. Recommendations: Implement Route Smart Navigator software module. Benefits: Improved business processes. Better reports with useful information for decision making. Improved route optimization. Planning Department Code Enforcement Application  Findings: The Planning Department Code Enforcement Rapid Workflow ® workshop revealed a number of challenges: Overlap with traffic engineering, and do not know their policies. (Parks.) Lagan does not decipher which section of the Department to send service requests. (Parks) There is no Work Order System for this process.
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There is decentralized enforcement. The lack of data: i.e. cases in the City. The lack of a tracking system.
It is difficult finding addresses for the owner of the record. Data in this process cannot be shared across Departments. The lack of workflow automation. The existing process is time consuming Cost of enforcement is not included in the fee analysis. According to City staff, this results in the following:
Cannot properly write the violation notes. It takes a lot longer to get addresses.
Lost staff time and productivity. The request gets bounced around. Reduced effectiveness. It is redundant, confusing, and inefficient. It is confusing to customers and decreases productivity. They cannot establish a nexus between enforcement levels, and lose track of big violations.
Digital Strategic Plan: Findings & Recommendations
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