IT DSP Findings & Recommendations

Findings and Recommendations City of Berkeley: Digital Strategic Plan and Cost Allocation Plan

October 17, 2016 v5.1

D SW 6

Public Works Route Smart Application [12] Findings: The Public Works Route Smart if service Rapid Workflow ® workshop revealed that truck reports lack real time information. According to City staff, this results in the following:  Inefficient work process.  Delays getting back to the customer.  A negative impact on billing. Recommendations:  Implement Route Smart Navigator software module. Benefits:  Improved business processes.  Better reports with useful information for decision making.  Improved route optimization. Planning Department Code Enforcement Application [21] Findings: The Planning Department Code Enforcement Rapid Workflow ® workshop revealed a number of challenges:  Overlap with traffic engineering, and do not know their policies. (Parks.)  Lagan does not decipher which section of the Department to send service requests. (Parks)  There is no Work Order System for this process.

D SW 7

 There is decentralized enforcement.  The lack of data: i.e. cases in the City.  The lack of a tracking system.

 It is difficult finding addresses for the owner of the record.  Data in this process cannot be shared across Departments.  The lack of workflow automation.  The existing process is time consuming  Cost of enforcement is not included in the fee analysis. According to City staff, this results in the following:

 Cannot properly write the violation notes.  It takes a lot longer to get addresses.

 Lost staff time and productivity.  The request gets bounced around.  Reduced effectiveness.  It is redundant, confusing, and inefficient.  It is confusing to customers and decreases productivity.  They cannot establish a nexus between enforcement levels, and lose track of big violations.

Digital Strategic Plan: Findings & Recommendations

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