IT DSP Findings & Recommendations

Findings and Recommendations City of Berkeley: Digital Strategic Plan and Cost Allocation Plan

October 17, 2016 v5.1

 Inconsistencies.  Requires the use of disparate tracking systems.  Returned mail.  The lack of enforcement.  Can take a month to go from violation to Notice of Violation and can be doing redundant research; thus, increasing costs.  The lack of funding for code enforcement. Recommendations:  Implement a new Code Enforcement Application: Features/Functions  Easy access to information.  Enterprise municipal coordinates.  Automated Workflow.  E-signatures.  Web-Enabled.  Support mobile devices.  Simple G.U.I. (Graphical User Interface)  Provide the public the ability to enter their complaints online and check its status.  Adopt one central enterprise database application.  Ad Hoc reporting for non-IT staff.  Share Contact Manager.  Track communications with the violator (email) saved.  Ability to manage photos.  Time tracking.  Have all data on citation show up on screen.  Flags parcel, so other permitting activities would know there is an outstanding violation.  Role-based Training.  Case history. Reports: Provide the following minimum reporting capabilities:  Outstanding enforcements  Issue automatic reminders  Issue automatic notifications.  E-Forms.

 Multiple violations  Type of violations

 Staff hours/funding spent  Case history and workflow

Benefits:  It helps Parks and Public Works close out the citation cycle.  Staff time savings.  Increased productivity.  Quality improvement.  Improved public perception as City policies get implemented.  Improved productivity.  Returned-mail costs savings.

Digital Strategic Plan: Findings & Recommendations

© 2016 54 ThirdWave Corp 11400 W. Olympic Blvd. Suite 200 Los Angeles CA 90064 310.914.0186 V 310.312.9513 F

Made with FlippingBook HTML5