Findings and Recommendations City of Berkeley: Digital Strategic Plan and Cost Allocation Plan
October 17, 2016 v5.1
Inconsistencies. Requires the use of disparate tracking systems. Returned mail. The lack of enforcement. Can take a month to go from violation to Notice of Violation and can be doing redundant research; thus, increasing costs. The lack of funding for code enforcement. Recommendations: Implement a new Code Enforcement Application: Features/Functions Easy access to information. Enterprise municipal coordinates. Automated Workflow. E-signatures. Web-Enabled. Support mobile devices. Simple G.U.I. (Graphical User Interface) Provide the public the ability to enter their complaints online and check its status. Adopt one central enterprise database application. Ad Hoc reporting for non-IT staff. Share Contact Manager. Track communications with the violator (email) saved. Ability to manage photos. Time tracking. Have all data on citation show up on screen. Flags parcel, so other permitting activities would know there is an outstanding violation. Role-based Training. Case history. Reports: Provide the following minimum reporting capabilities: Outstanding enforcements Issue automatic reminders Issue automatic notifications. E-Forms.
Multiple violations Type of violations
Staff hours/funding spent Case history and workflow
Benefits: It helps Parks and Public Works close out the citation cycle. Staff time savings. Increased productivity. Quality improvement. Improved public perception as City policies get implemented. Improved productivity. Returned-mail costs savings.
Digital Strategic Plan: Findings & Recommendations
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